People Resources Generalist (Hybrid)

Enova International • Chicago, IL

3d • Hybrid

About The Position

As a People Resources Generalist, you are the engine that keeps our people operations running smoothly for our high-energy Contact Center. You will act as a dedicated resource to our managers and employees, translating HR policies into everyday solutions and ensuring our people processes are executed with precision. This is a high-impact, execution-focused role where you’ll have the autonomy to resolve routine employee relations issues from start to finish, ensuring our teams feel supported and our operations remain seamless. This role will report to the People Resources Manager.

Requirements

• 2+ years of HR experience in a Generalist or similar role.
• Experience supporting an hourly workforce or working within a Contact Center environment.
• Proficiency in HRIS or HCM systems (e.g., Workday, Oracle, or similar platforms).
• Strong knowledge of employment law and the ability to interpret and apply policies to real-world scenarios.
• Strong interpersonal skills with the ability to handle employee relationships thoughtfully, empathetically, and professionally.
• Strong technical agility, including the ability to leverage AI-enabled tools and emerging technologies to improve efficiency, problem-solving, and HR operations.

Responsibilities

• Act as the first point of contact for employee concerns, independently diagnosing and resolving routine issues from beginning to end.
• Apply and interpret HR policies and procedures to provide clear, consistent guidance to employees and managers.
• Support managers through coaching on documentation, policy application, and conflict resolution.
• Proactively identify opportunities to streamline HR workflows and share insights to improve the employee experience.
• Maintain a solid understanding of HR functions and know exactly when and how to escalate complex issues to an HR Business Partner.
• Build professional credibility by collaborating with our Centers of Excellence (Compensation, Benefits, Talent Development) to ensure business needs are met.

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed