People Relations Partner Specialist

Volunteers of America Los Angeles•Los Angeles, CA

5h•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . The Human Resources People Relations Partner Specialist I will join the HR team in providing the needed employee relations experience necessary to maintain ongoing employee and management employee relations needs as well as project support as VOALA continues its growth. This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff in communications, coaching and relationship building. This is an individual contributor role.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Valid California driver license and access to dependable transportation with adequate insurance
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Bachelor Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)
Minimum three years of HR work, committed 40% of dedicated time handling employee complaints, grievances, interactive processes, and disciplinary actions.
Extensive experience with case managing work in a software program
Experience with completing comprehensive reports that can be used in legal matters defense
Knowledge of California employment regulations

Nice To Haves

PHR-CA or SHRM-CP
Ability to carry a full case load with a minimum amount of direction
PHR, SPHR, SHRM SCP, or SHRM-CP
Experience with Ulti-Pro a plus
Ability to speak and understand Spanish

Responsibilities

Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment
Working with program managers to facilitate recruiting and staffing needs
Conducting workplace investigations and fielding employee concerns
Coaching leaders, managers, and supervisors in policy implementation, performance management, and other HR initiatives
Becoming a key part of positioning the HR department as a strategic partner to continuing program and corporate growth and change.
Providing training and facilitated workshops in HR Policy, compliance, and best practices in leadership development
Is a resource for HR Service team
Provide employee relations support for assigned programs, answer questions, clarify policy, make on-site visits to provide support in the workplace.
Perform workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
Assist compliance and program audits
Perform investigations, written warnings, and documentation of employee relations efforts
Review documentation to ensure it is complete and organized
Other duties as required and is subject to change at any time.
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.