Regional People Partner, Employee Relations Lead

CLEAR - Corporate•New York, NY

1d•$120,000 - $150,000•Hybrid

About The Position

The Regional People Partner, Employee Relations Lead serves as the centralized employee relations partner for our Airport Operations team, with direct, hands-on support for one region. In this role, you're the consistent thread ensuring employee relations issues are handled the same way, every time, no matter where they happen. You're the person leaders lean on to make good calls, and the person team members know is invested in their success. This role puts you in the middle of it all — maintaining oversight across the entire fleet while coaching station leaders, resolving employee relations issues with consistency and fairness across the field, and building an exceptional team member experience that helps CLEAR thrive.

Requirements

5+ years of HR or People Business Partner experience, including real time supporting hourly or frontline teams and handling complex employee relations matters
Earning trust with operational leaders quickly, and coaching them through hard calls with good judgment and empathy
Reading data and what people are actually telling you, then turning both into action
Juggling a lot at once without losing the thread, in an environment that shifts week to week
Communicating clearly at every level - whether that's a one-on-one coaching conversation or a room full of station leaders
Being on the ground: this is an in-operation role based out of our NY HQ, with anticipated travel of up to 30%

Responsibilities

Be the go-to People Partner for Operations leaders in your region - the person they call when something's tricky, not just when something's already broken
Coach and sharpen station leaders and managers - through training, real feedback, recognition that means something, and just showing up when it counts
Own employee and labor relations across your stations: run investigations, dig into root causes, and land on outcomes that are fair and consistent, working closely with Legal along the way
Turn employee data, survey results, and what you're hearing on the ground into recommendations leaders can actually act on
Partner across People and Operations on the bigger initiatives: onboarding, process fixes, and making sure People practices run the same way at every station
Lead timely, thorough, and objective workplace investigations involving employee complaints, misconduct, policy violations, and other employee relations matters
Coach and advise leaders on corrective action, conflict resolution, policy interpretation, and consistent employment practices
Identify employee relations trends and partner with People leadership to develop proactive solutions that improve engagement, accountability, and the employee experience
Maintain accurate case documentation and ensure all employee relations decisions comply with company policies and applicable employment laws