People Operations Specialist

Memphis Grizzlies•Memphis, TN

16h

About The Position

We’re looking for a People Operations Specialist who thrives on building structure, strengthening systems, and bringing clarity to how work gets done. This role serves as the operational engine of our People & Culture function ensuring our processes, platforms, benefits, and data are accurate, compliant, and built to scale. You’ll act as the primary owner of our people operations infrastructure, partnering closely with the People & Culture leadership team, IT, Payroll, Finance, and department leaders. Your work will directly shape the employee and manager experience by making processes seamless, systems intuitive, and workforce insights reliable. If you’re detail-oriented, systems-minded, and energized by continuous improvement, this role offers meaningful impact and visibility across the organization.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field or equivalent experience
3–5 years of experience in people operations, HRIS administration, benefits administration, or related roles within a fast-paced or lean environment
Demonstrated hands-on ownership of HR Systems (UKG, iCIMS, Trakstar, Crosschq, Workday, ADP, or similar systems) not just end-user experience
Proven experience independently administering benefit programs, including open enrollment and vendor coordination
Strong experience managing employee lifecycle processes with accuracy and compliance
Demonstrated ability to build , document and improve operational workflows
Experience generating workforce reports and translating data into actionable insights for leadership
Advanced proficiency in Microsoft 365, including excel (pivot tables, formulas, data organization)
Experience implementing system improvements, integrations, or automation initiatives preferred
Ability to operate with minimal oversight while managing multiple priorities

Nice To Haves

Knowledge and passion of NBA and NCAA Basketball; experience in a sports/entertainment venue, arena or large-scale public event setting.

Responsibilities

Develop, document, and standardize People & Culture processes to ensure clarity, consistency, and scalability
Design and manage efficient workflows for onboarding, offboarding, job changes, promotions, and performance cycles
Maintain accurate, secure, and compliant employee records across the full lifecycle
Ensure adherence to company policies, employment regulations, and data privacy standards
Support internal and external audits and compliance reviews
Administer employee benefits programs including enrollments, qualifying life events, terminations, and eligibility audits
Lead open enrollment planning, communications, system testing, and execution
Reconcile benefit invoices and ensure alignment between vendors and payroll
Serve as a trusted, service-oriented resource for employee benefits questions and issue resolution
Partner with brokers and vendors on renewals, compliance requirements, and plan updates
Serve as primary administrator for HRIS, applicant tracking, performance management, and background screening platforms
Configure workflows, permissions, system fields, and integrations in partnership with IT
Maintain data integrity and ensure alignment across systems and integrations
Provide day-to-day system support and troubleshoot user issues with a strong customer-service mindset
Lead coordination of system upgrades, enhancements, implementations, and vendor transitions
Identify inefficiencies and implement automation or workflow improvements to reduce manual effort
Evaluate system usage and recommend enhancements that improve adoption and user experience
Support change management efforts by ensuring clear communication and training during system or process updates
Develop and maintain internal documentation and user guides to strengthen operational sustainability
Develop and maintain recurring workforce dashboards and leadership metrics
Generate ad hoc reports related to headcount, turnover, recruiting, compensation, performance, and benefits
Ensure reporting accuracy, consistency, and strong data governance practices
Analyze trends and provide actionable insights to support workforce planning and budgeting
Maintain visibility into active People & Culture initiatives, timelines, and recurring deliverables
Build and manage trackers and project plans that provide leadership clear insight into priorities and progress
Serve as an operational partner to department leaders, balancing business needs with compliance requirements
Support the VP, People & Culture in managing priorities, communications, and follow-through on key initiatives
Other duties as assigned