People Operations Senior Manager

CrossCountry Consulting • Boston, MA

1d • $168,000 - $245,000 • Hybrid

About The Position

The People Operations Senior Manager serves as the primary link between practice leadership and the firm’s HR and Organizational Development functions, ensuring consistent, policy-aligned execution of people programs and processes. This role is the trusted practice advisor on performance management, promotions, onboarding, employee relations, and engagement, and requires sound judgment, strong relationship building skills, and the ability to thrive in a fast-paced consulting environment.

Requirements

• 8–10 years of progressive HR experience, including 5+ years as an HRBP or HR Generalist in professional services or consulting.
• Experience leading performance review cycles, calibration, employee relations, and formal HR investigations, including coaching leaders and employees through sensitive and complex matters.
• Experience with talent management practices including succession planning, talent reviews, and high-potential identification, as well as supporting organizational design or restructuring efforts.
• Working knowledge of compensation practices including merit cycles, job leveling, pay equity principles, and advising managers on offer and out-of-cycle adjustment decisions.
• Demonstrated ability to analyze HR data and people metrics to generate insights and present findings to senior leaders; proficiency with HRIS reporting tools (Workday preferred).
• Strong business acumen, relationship-building skills, and trusted advisor presence with consultants and leaders.
• High discretion, sound judgment, strong written and verbal communication skills, and proficiency with Workday and performance management tools.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
• Key Competencies: Broad HR expertise across the employee lifecycle with consistent, compliant execution
• Trusted advisor who influences with data, sound reasoning, and strong judgment
• Skilled at handling difficult and sensitive conversations and coaching executives and employees with discretion and confidence
• Strong problem solver who manages competing high-stakes priorities with calm and polish
• Highly collaborative team player able to work effectively across functional areas
• Innovative and committed to continuous improvement, professionalism, and confidentiality
• Data-literate HR practitioner who can translate people metrics into clear narratives and recommendations for senior leaders
• Skilled executive coach who builds credibility with senior leaders and supports their growth as people managers through candid, thoughtful partnership

Nice To Haves

• PHR, SPHR, or SHRM-CP/SCP preferred.

Responsibilities

• Lead review cycles, manage timelines and participation, facilitate calibration sessions, coach managers on feedback, track PIPs and development plans, and oversee promotion processes, approvals, and communication of outcomes.
• Serve as the primary HR contact for consultants and managers, translate enterprise policies into practice-specific guidance, and partner with leaders on workforce, talent, and organizational matters.
• Lead onboarding for new hires and transfers, coordinate consultant movement, and manage coach assignments and changes in Workday.
• Serve as the first escalation point for personnel issues, conduct formal HR investigations and written documentation of findings, advise managers on appropriate next steps, partner with HR and OD leaders and Legal as needed, and draft practice-level HR and OD communications.
• Administer spot bonus approvals, monitor PTO and Basic Expectations compliance, support engagement surveys and action plans, oversee Core Value nominations, and coordinate with the Immigration team on visa and work authorization tracking. Lead change management efforts.
• Partner with practice leaders to identify high-potential talent, build internal pipelines, and support succession planning for key roles. Facilitate talent review discussions and ensure development plans are in place for top performers and emerging leaders.
• Advise managers and leaders on merit cycle participation, and compensation positioning. Partner with the Compensation team on pay equity reviews, job leveling, and out-of-cycle adjustments to ensure competitive and equitable outcomes across the practice.
• Support practice leaders in organizational design work partnering with HR and OD leadership to ensure structural changes are executed effectively and aligned with firm strategy.
• Manage voluntary and involuntary separations, including performance-based terminations, reductions in force, and severance coordination. Conduct exit interviews, analyze departure trends, and share insights with leadership to inform retention strategies.
• Track and analyze key people metrics including attrition, headcount, engagement, and performance data. Prepare regular reports and dashboards for practice leadership, translating data into actionable insights that support informed people decisions.
• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

Benefits

• Comprehensive healthcare options, including medical, dental, and vision coverage
• Flexible spending accounts
• 401(k) with company matching
• Generous parental and maternity leave policies
• Technology stipends
• Wellness reimbursement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior