People Operations Manager

Sprague Pest Solutions • Tacoma, WA

5d • Onsite

About The Position

At Sprague, we believe great companies are built by great people. As we continue to grow across multiple states and markets, we're looking for a People Operations Manager who is passionate about creating programs, systems, and experiences that help employees achieve their highest potential while enabling the business to scale successfully. This role is for someone who enjoys building, improving, and owning core People Operations processes—not just overseeing them. You will personally lead and execute key programs across recruiting, onboarding, employee relations, performance management, compensation, benefits, leave administration, payroll, compliance, and HR systems, while also developing and guiding a high-performing team. Success in this role means rolling up your sleeves to solve problems, streamline processes, improve employee and manager experiences, and leverage technology to scale our people practices. You'll serve as a trusted partner to leaders, strengthen compliance across multiple states, and build programs that support employee growth while helping Sprague continue to grow successfully.

Requirements

• 7+ years of progressive Human Resources or People Operations experience
• 3+ years leading and developing people
• Strong employee relations and manager coaching experience
• Multi-state employment law and leave administration expertise
• Experience scaling people programs in a growing organization
• Strong communication, influence, and relationship-building skills
• Experience with HRIS, payroll, benefits, and workforce systems
• Criminal Background Check: Federal, State, County
• 5+ years Satisfactory Motor Vehicle Record
• Employment & Education Verification
• 5-panel Drug Screen, in accordance with state regulations
• Knowledge of people operations principles related to talent acquisition, employee engagement, performance management, labor relations, and personnel information systems
• Knowledge of business management principles involved in budgeting, strategic planning, and resource allocation
• Knowledge of and ability to interpret laws, policies, and regulations related to employment contracts, compensation, benefits programs, labor and employee relations, safety and working conditions, performance management, terminations, and records retention
• Ability to analyze, interpret, and present statistical data from internal and external sources
• Ability to communicate effectively verbally and in writing, with peers, team members, and leaders at all levels
• Ability to recognize indicators of performance in systems and behaviors, and recommend actions to improve or correct performance
• Ability to manage time and priorities for self and others
• Ability to navigate conflict, settle disputes, resolve grievances, and facilitate solutions that support the organization’s business objectives and values
• Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), ATS, HRIS, Payroll, and Benefits Programs

Nice To Haves

• Experience with UKG Ready or advanced HRIS implementations preferred
• Bachelor's degree and/or relevant HR certifications preferred

Responsibilities

• Plan, direct, supervise, and coordinate work of team members and cross-functional teams supporting hiring, onboarding, and people operations activities
• Develop and maintain job descriptions and pay bands for each role, ensuring compliance with FSLA guidelines
• Serve as a link between managers and employees by answering questions, advising on personnel management concerns, and helping to resolve problems
• Evaluate and enhance employee engagement programs to drive performance and prevent turnover
• Manage employee terminations, off-boarding, and exit interviews
• Oversee payroll, ensuring accuracy and timeliness in timecard reporting, payroll calculations, deductions, adjustments, and dispute resolution
• Analyze, advise, and report on compensation and benefits programs and budgets, ensuring compliance with ACA, federal, and state regulations
• Regularly assess market rates by role, advising leaders on starting wages, performance, and tenure increases according to scheduled evaluation cycles
• Administer compensation, benefits, and performance management systems
• Coordinate benefits open enrollment, providing guidance and assistance to employees as appropriate
• Evaluates employment and management practices to ensure compliance with federal, state, and local regulations, tracking and reporting statistical data with accuracy and timeliness
• Interpret and implement policies, communicating changes and enforcement practices to employees and all levels of leadership
• Support Safety Manager in the administration of Workers’ Comp, safety, and general liability programs, including investigating, reporting on, and managing and claims
• Foster commitment to safety-forward practices and performance management for all roles and levels of leadership
• Communicate standards and data related to safety and liability to senior and frontline management levels

Benefits

• Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager