About The Position
You’ll join the People Operations & Total Rewards team, the operational backbone of our People function. As a People Operations Partner for North America and Asia-Pacific & Japan, you’ll combine hands-on People Ops execution with day-to-day support to employees and managers on people topics. As the primary People contact for all employees and managers in your region, you will ensure smooth HR operations and great employee experience, while bringing local insights into global initiatives. This is a senior individual contributor role for someone who enjoys owning things end-to-end, working close to the business, and operating in a fast-moving, international, fully remote environment. This is a fully remote role based in the United States (Eastern Time zone), with occasional late evening availability required for live touchpoints with APJ teams.
Requirements
- 7+ years of experience in People Operations and HR, in a global tech company, ideally remote-first (fast-scaling startup environment).
- Solid experience managing the full employee lifecycle across multiple jurisdictions, including the US and ideally at least one APJ country (Australia, Singapore, Japan).
- Familiarity with US multi-state employment requirements, including state registrations.
- Comfortable drafting HR processes and documentation from scratch with limited existing frameworks.
- Strong systems proficiency including with Microsoft tools.
- Comfortable working directly with managers and guiding them through people topics. HRBP experience is not required, but confidence working with the business is.
- Combines analytical rigor and accuracy in data and compliance with strategic insight and a confident communicator who advises, coaches, and influences stakeholders across levels.
- Comfortable with ambiguity and able to make sound judgment calls with incomplete information.
- Comfortable working async, across time zones, and with minimal oversight.
Nice To Haves
- Experience with HiBob HRIS.
Responsibilities
- Oversee the full employee lifecycle across NA and APJ: contracts, onboarding, offboarding, benefits administration, time-off and leaves, internal mobility.
- Ensure accurate and timely data management across all People tools and systems.
- Collect and submit payroll inputs to the Senior Payroll Manager ahead of each payroll cycle.
- Own state registration processes when hiring in a new US state, coordinating with Finance and Legal as needed.
- Own and continuously improve regional documentation, processes, and internal comms on people policies and FAQs.
- Serve as the primary regional point of contact for employee inquiries related to policies, benefits and payroll.
- Partner with Legal and vendors on labor regulation matters across all jurisdictions.
- Support the establishment of entities in new countries, including transitioning employees from EOR arrangements to direct employment.
- Act as the first point of contact for managers across NA and APJ on people-related topics.
- Guide managers through routine situations such as contract changes, performance topics, exits, leaves and employee changes.
- Help managers apply policies and processes correctly and consistently.
- Identify and escalate trends in feedback, engagement, or experience that need broader attention or cross-functional alignment.
- Contribute to global People Operations initiatives and process improvements in collaboration with the wider People Ops team.
- Support drafting and maintaining global People Operations processes, guidelines and internal documentation.
- Provide coverage support to the People Ops Partner, EMEA when needed.
- Support people systems rollouts and process automation initiatives.
- Support ad hoc projects and related tasks as needed.
Benefits
- Competitive pay + equity - everyone shares in our success
- Remote-first, flexible, and balanced - work that fits your life
- Your setup, your choice - pick the gear that works for you
- Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
