People Operations Partner- Clinical Programs & Workforce Strategy

East Bay Community Action Program•East Providence, RI

1d•Hybrid

About The Position

Help Shape the Future of Healthcare Workforce Excellence Are you passionate about people, compliance, and building strong clinical teams that make a difference every day? Join East Bay Community Action Program and play a vital role in supporting the talented professionals who deliver life-changing medical, dental, and behavioral health services across our communities. As our People Operations Partner for Clinical Programs & Workforce Strategy, you'll serve as a trusted HR advisor, collaborating with clinical leaders to strengthen workforce planning, support employee success, maintain regulatory compliance, and help advance key initiatives including our evolving Certified Community Behavioral Health Clinic (CCBHC) and Federally Qualified Health Center (FQHC) programs. We are a visionary, collaborative team. We work hard and laugh a lot. We're looking for a self-starter who thrives in ambiguity, has the confidence to hold people accountable to clear expectations, and is excited about helping to lead culture change in a 62-year-old organization as we work to turn around our ways of work and become a high performing organization. The People Operations Partner serves as the dedicated HR business partner for our Medical, Dental, and Behavioral Health programs. This position combines employee relations expertise, workforce strategy, regulatory knowledge, and clinical operations support to ensure our healthcare teams remain compliant, engaged, and positioned for success. Working closely with clinical leadership and the Director of Compliance & Credentialing, you'll help align talent initiatives, workforce planning, credentialing considerations, and employee relations practices to support high-quality patient care and operational excellence. You'll also play an important role in developing organization-wide job architecture, career pathways, and workforce planning strategies that support long-term growth and sustainability.

Requirements

Employee relations and conflict resolution
Leadership coaching and development
Workforce planning and organizational design
Healthcare compliance awareness
Contract management and administration
Cross-functional collaboration
Strong communication and documentation skills
Organizational and project management skills
Sound decision-making and independent judgment
Attention to detail and discretion when handling sensitive information
Ability to work effectively in complex, regulated environments
Curiosity, adaptability, and a continuous improvement mindset
Three to five years of progressive HR experience within healthcare, behavioral health, FQHC, or similarly regulated environments.
Knowledge of healthcare regulatory and accreditation requirements and their impact on HR practices.
Experience managing employee relations, investigations, performance management, and disciplinary processes.
Proven ability to build productive partnerships with clinical leaders and compliance teams.
Excellent written and verbal communication skills.

Nice To Haves

SHRM-CP, PHR, or comparable HR certification, or a commitment to obtaining certification.
Experience administering or monitoring provider contracts and agreements.
Background in job architecture, job evaluation, organizational design, or workforce strategy.
Experience working with Rippling HRIS.

Responsibilities

Serve as the primary HR partner for Medical, Dental, and Behavioral Health leaders.
Provide guidance on employee relations, workplace concerns, performance management, and corrective action processes.
Support recruiting, onboarding, internal transfers, and organizational changes within clinical programs.
Manage employee separations, retirements, and transition activities in partnership with leadership.
Partner closely with Compliance & Credentialing to align hiring, performance management, privileging, licensure, and separation activities.
Help maintain compliance with healthcare regulations and accreditation requirements.
Provide backup support for credentialing and compliance functions when needed.
Coordinate immigration-related processes for eligible healthcare professionals, including H-1B visa activities.
Support the creation and maintenance of job families, career pathways, and organizational leveling structures.
Collaborate with leadership to develop workforce planning and succession planning strategies.
Create practical tools such as job descriptions, leveling guides, and career framework resources.
Assist with wage band development and market compensation analysis initiatives.
Provide coaching and development guidance to leaders across clinical programs.
Conduct or support employee relations investigations.
Participate in culture initiatives, leadership training programs, and manager development efforts.
Collaborate across the People Operations team to support organizational priorities and special projects.