People Operations Officer

World Learning•Brattleboro, VT

3d•Remote

About The Position

The People Operations Officer, Youth Exchange manages recruitment, hiring, onboarding, evaluation, and retention of seasonal staff leading Youth Exchange programs, including The Experiment in International Living and U.S. Department of State–funded exchange programs. The role recruits group leaders and digital facilitators year-round, manages applicant pools and offer letters, coordinates seasonal staff payments with payroll and HR, and evaluates performance using 360-degree feedback from partners, participants, and colleagues. The officer works closely with the Operations team on seasonal staff logistics and finances and serves as the team's liaison with World Learning Human Resources on seasonal staff policy. This position is part of World Learning's Global Programs unit, which designs, implements, monitors, and evaluates global exchange and education programs. The officer also supports annual staff training, seasonal staff travel and logistics, policy and handbook content, and on-call program support for participant health, discipline, and behavioral issues. The position is based in Vermont and is eligible for remote or hybrid work.

Requirements

Bachelor's degree or equivalent experience.
At least four years of related work experience.
Authorization to work in the location where the position is offered.
Understanding of HR processes, including recruitment, interviewing, hiring, compensation, and onboarding.
Demonstrated staff performance management experience, including in-the-moment coaching and formal evaluations.
Understanding of challenges facing high school students and the adults who lead them on field-based, experiential exchange programs.
Excellent training and facilitation skills, both virtually and in person.
Ability to communicate appropriately with multiple audiences and maintain confidentiality around complex and sensitive issues.
Ability to manage multiple projects, coordinate activities in multiple locations, and prioritize competing tasks.
Proficiency with applicant tracking or CRM platforms, Microsoft Office, and virtual meeting platforms.
Strong oral and written communication skills in English.
Collaborative and resourceful approach to teamwork.
Commitment to continuous learning and improvement through program monitoring, data tracking, and reflection.
Curiosity about World Learning and willingness to represent the organization effectively to external audiences as required.
Dedication to business development targets through ongoing program implementation and relationship building.
Strong judgment and adaptability to change and ambiguity.
Willingness and ability to participate in an on-call duty rotation during programs, including assigned nights, weekends, and holidays.

Nice To Haves

Experience with policy and regulatory requirements for student services in a study abroad or exchange context.
Experience working with international contractors and contracting systems.
Previous experience working with high school students in a leadership capacity.
Experience implementing U.S. Department of State–funded exchange programs.
Experience with Salesforce.

Responsibilities

Manage year-round recruitment and hiring for seasonal group leaders and digital facilitators, as well as temporary staff for custom and short-term programs.
Develop recruitment, hiring, and workplan timelines aligned with program calendars and staffing needs.
Design outreach strategies to build strong, broad, and representative applicant pools.
Update seasonal staff job descriptions and application materials, and coordinate job postings, website updates, and social media outreach.
Manage applicant pools, including application and recorded-interview reviews, live interviews, reference checks, and language proficiency checks.
Place seasonal staff in program assignments, prepare and distribute offer letters, notify unsuccessful applicants, and communicate with applicants, references, and hired staff.
Supervise and coordinate seasonal staff onboarding, including hiring paperwork and personnel notifications.
Coordinate and distribute payments for seasonal staff and contractors with Finance, payroll, and HR.
Serve as the Youth Exchange liaison with Human Resources on hiring policies and best practices; determine appropriate employee or contractor designations.
Manage seasonal staff rescinds and terminations in consultation with Human Resources and the Deputy Director, Operations.
Maintain secure, compliant applicant and seasonal staff records and current knowledge of relevant HR policies and employment regulations.
Collect, analyze, and distribute 360-degree seasonal staff evaluations; manage the evaluation platform and track data to inform hiring and training.
Build relationships with current and former seasonal staff to strengthen retention.
Lead training for Youth Exchange colleagues on managing and supporting seasonal staff.
Supervise and train temporary staff supporting recruitment, hiring, and onboarding as needed.
Support planning and delivery of annual Youth Exchange Staff Training, including workshop design, facilitation, and on-site administration.
Collaborate with Operations Officers on seasonal staff travel policies, logistics, and finance reconciliation.
Maintain and update seasonal staff content in the Youth Exchange Team Handbook as assigned.
Provide on-call program support, advising seasonal staff and responding to participant health, discipline, and behavioral issues in coordination with partners, families, and staff.
Attend key organizational meetings and learning sessions to stay informed about organizational priorities and policies.