People Operations Officer

World Learning•Brattleboro, VT

5d•$53,000 - $57,000•Hybrid

About The Position

World Learning seeks a People Operations Officer, Youth Exchange, to manage recruitment, hiring, onboarding, evaluation, and retention of seasonal staff leading Youth Exchange programs, including The Experiment in International Living and U.S. Department of State–funded exchange programs. The position recruits and hires group leaders and digital facilitators year-round; manages applicant pools and offer letters; coordinates seasonal staff payments with payroll and HR; and evaluates performance using 360-degree feedback from partners, participants, and colleagues. The officer works closely with the Operations team on seasonal staff logistics and finances and serves as the team's liaison with World Learning Human Resources on seasonal staff policy. The position is part of World Learning's Global Programs unit, which designs, implements, monitors, and evaluates global exchange and education programs. The unit works with donors, including the U.S. Department of State, to achieve immediate impact and sustainable outcomes, prioritizing experiential programs grounded in theory and proven in practice. The officer supports annual Youth Exchange staff training, seasonal staff travel and logistics, policy and handbook updates, evaluation processes, and retention. During programs, the officer provides on-call support and advises seasonal staff on participant health, discipline, and behavioral issues in coordination with partners, families, and staff. The position is based in Vermont and is eligible to be remote or hybrid.

Requirements

A bachelor's degree or equivalent experience.
At least four years of related work experience.
Authorization to work in the location where the position is offered.
Understanding of HR processes, including recruitment, interviewing, hiring, compensation, and onboarding.
Demonstrated experience with staff performance management, including in-the-moment coaching and formal evaluations.
Clear understanding of challenges facing high school students and the adults who lead them on field-based, experiential exchange programs.
Excellent training and facilitation skills, both virtually and in person.
Ability to choose appropriate communication for multiple audiences and maintain confidentiality around complex and sensitive issues.
Demonstrated ability to manage multiple projects, coordinate activities in multiple locations, and prioritize competing tasks.
Proficiency with applicant tracking or CRM platforms, Microsoft Office, and virtual meeting platforms.
Strong oral and written communication skills in English.
Collaborative and resourceful approach as a team player.
Commitment to continuous learning and improvement through program monitoring, data tracking, and reflection.
Curiosity about World Learning and willingness to represent the organization effectively to external audiences.
Dedication to organizational business development targets through program implementation and relationship building.
Strong judgment and comfort adapting to change and ambiguity.
Willingness and ability to participate in the on-call duty rotation during programs, including assigned nights, weekends, and holidays.

Nice To Haves

Experience with policy and regulatory requirements for student services in a study abroad or exchange context.
Experience working with international contractors and contracting systems.
Previous experience working with high school students in a leadership capacity.
Experience implementing U.S. Department of State–funded exchange programs.
Experience with Salesforce.

Responsibilities

Manage year-round recruitment and hiring for seasonal group leaders and digital facilitators for The Experiment and Youth Exchange programs.
Manage recruitment and hiring of temporary staff for custom and short-term programs.
Develop recruitment, hiring, and workplan timelines aligned with program calendars and staffing needs.
Design outreach strategies to build strong, broad, and representative applicant pools.
Update seasonal staff job descriptions annually and coordinate job postings, website updates, and social media outreach with Marketing and Communications.
Design and annually update the seasonal staff application with Enterprise Technology Solutions.
Manage applicant pools, including application and prerecorded interview reviews, live interviews, reference checks, and language proficiency checks.
Assign seasonal staff to programs, prepare and distribute offer letters, and notify applicants who are not moving forward.
Maintain ongoing communication with applicants, references, and hired seasonal staff.
Supervise and coordinate seasonal staff onboarding, including hiring paperwork and personnel notifications.
Coordinate and distribute payments for seasonal staff and contractors with Finance, payroll, and HR.
Serve as the Youth Exchange liaison with Human Resources to implement hiring policies and best practices.
Determine and implement appropriate employee or contractor designations for seasonal staff.
Manage seasonal staff rescinds and terminations in consultation with Human Resources and the Deputy Director, Operations.
Maintain secure and compliant applicant and seasonal staff records.
Maintain current knowledge of relevant HR policies and employment regulations for seasonal and temporary staff.
Collect, analyze, and distribute 360-degree seasonal staff feedback from partners, participants, and colleagues at the end of program cycles.
Manage the evaluation platform and track evaluation data to inform future hiring and training.
Build and maintain relationships with former and current seasonal staff to strengthen year-over-year retention.
Lead training sessions for Youth Exchange colleagues on best practices for managing and supporting seasonal staff.
Supervise and train temporary staff supporting recruitment, hiring, and onboarding as needed.
Support the Deputy Director, Operations, in planning and delivering annual Youth Exchange Staff Training, including workshop design, session facilitation, and on-site administration.
Collaborate with Operations Officers on seasonal staff travel policies, logistics, and finance reconciliation.
Maintain knowledge of Youth Exchange Team Handbook policies and review, edit, and create seasonal staff content as assigned.
Provide on-call support during programs, advising seasonal staff and responding to participant health, discipline, and behavioral issues in coordination with partners, families, and staff.
Attend key organizational meetings and learning sessions to stay informed about organizational priorities and policies.