People Operations Manager

Lastwall•Fredericton, PE

45d•Hybrid

About The Position

The People Operations Manager is responsible for owning and operating the People function at Lastwall. This is a standalone role with full ownership across People Operations, requiring both strategic leadership and hands-on execution. This role is based in Fredericton and serves as the primary People Operations presence for the company, working closely with leadership and teams across the organization. This individual will partner with leadership on organizational design, workforce planning, performance management, and team development, while ensuring that core People processes are consistent, compliant, and scalable across both Canada and the United States. This role does not have direct reports and requires the ability to operate independently across all areas of People Operations.

Requirements

Proof of Canadian or US citizenship and residency
5–8+ years of experience in People Operations, HRBP, or similar roles, preferably within startups or high-growth environments
Experience supporting recruiting and hiring processes across multiple roles
Strong working knowledge of Canadian employment law and familiarity with U.S. requirements
Experience operating independently or as a primary People/HR resource
Experience with compensation frameworks, leveling, and performance management
Experience with HRIS platforms (Rippling preferred)
Strong organizational, analytical, and communication skills
Ability to manage multiple priorities and operate effectively in a dynamic environment
Candidates must be U.S. or Canadian citizens and must reside and work within the United States or Canada.

Nice To Haves

Ideally based in the Maritimes, with regular travel to Fredericton, NB required.

Responsibilities

Partner with leadership on organizational design, workforce planning, and team structure
Provide guidance to managers on performance management, employee relations, and team effectiveness
Identify organizational gaps and take ownership of implementing solutions to improve structure and alignment
Partner with hiring managers to define roles, scope responsibilities, and develop job descriptions
Drive hiring processes across technical and non-technical roles, ensuring consistency and quality
Improve interview structure, evaluation standards, and candidate experience
Manage offers and ensure a smooth, well-structured onboarding process
Ensure consistency between stated expectations and how teams are managed, evaluated, and developed
Identify gaps between intended and actual employee experience and take ownership of addressing them
Establish and maintain clear feedback loops to understand how teams are operating and where adjustments are needed
Maintain and evolve salary bands and leveling frameworks
Support compensation reviews and benchmarking efforts
Ensure alignment and consistency across Canadian and U.S. employees
Own onboarding, performance management, and offboarding
Develop and maintain structured, consistent employee processes and documentation
Serve as the primary point of contact for employee and manager-related matters
Ensure compliance with Canadian employment law and applicable U.S. federal and state requirements
Own HR policies, documentation, and audit readiness
Partner with accounting by ensuring accurate employee data, status changes, and approvals for payroll processing
Manage cross-border considerations, including employment classification and benefits coordination
Own and manage Rippling (HRIS), including employee data, workflows, and reporting
Ensure data integrity and system accuracy across all People-related processes
Build and maintain all core People Operations infrastructure, ensuring systems are structures, reliable, and scalable