People Operations Manager

Plumbing Solutions LLC•Lexington, SC

11d

About The Position

We are seeking a high‑accountability, builder‑minded People Operations Manager with experience in construction or skilled trades, ideally with a strong understanding of new construction environments. This role is responsible for building and strengthening people systems, improving hiring quality, supporting field and office leadership, and ensuring consistent execution of HR processes across a multi‑location operation. This is a hands‑on, solution‑driven role—not a paperwork‑only HR position. The People Operations Manager will help shape our culture, reinforce standards, and support the development of a high‑performance workforce aligned with our mission, values, and operational expectations. One of the core expectations of this role is not just identifying issues, but developing solutions, driving implementation, and following through until the issue is fully resolved. This person must be a builder, a problem‑solver, and a partner to leadership in improving hiring quality, employee development, accountability, and organizational effectiveness.

Requirements

Strong understanding of field operations, job site dynamics, and new construction workflows
Experience supporting field supervisors and project‑based teams
Ability to hold standards and navigate difficult conversations
Strong organizational skills, documentation discipline, and follow‑through
High emotional maturity and sound judgment
Ability to coach, develop, and support leaders at all levels
Comfortable working in a fast‑paced, high‑accountability environment
Demonstrated ability to build systems, solve problems, and drive implementation
3–7 years of HR or People Operations experience, preferably in: Construction, Skilled trades, Manufacturing, Transportation/logistics, Multi‑location service organizations

Responsibilities

Lead full‑cycle recruiting for field, office, and leadership roles across multiple locations
Develop job postings tailored to construction and skilled trade candidates
Source candidates through job boards, trade schools, referrals, and industry networks
Screen applicants for skill, reliability, and cultural alignment
Coordinate interviews with hiring managers and field leadership
Administer assessments
Conduct reference and background checks
Improve hiring speed, quality, and consistency
Partner with leadership to forecast staffing needs and build talent pipelines
Manage new hire onboarding for field and office employees
Ensure new hires understand expectations, safety requirements, and company values
Oversee 30/60/90‑day check‑ins and early‑stage performance checkpoints
Coordinate training, certifications, and skill development programs
Support leadership development and coaching processes
Track employee progress, performance, and development plans
Reinforce company culture, accountability systems, and operational standards
Build scalable onboarding and development processes for multi‑location growth
Provide guidance to supervisors on performance management and documentation
Document performance issues and corrective actions with accuracy and consistency
Conduct investigations and support conflict resolution
Administer performance improvement plans
Support terminations with professionalism and compliance
Ensure consistent application of policies across all branches and teams
Maintain strong follow‑through and documentation discipline
Help leaders address issues with solutions, not just identification of problems
Maintain accurate personnel files and employment documentation
Administer benefits and support open enrollment
Track compliance with federal, state, and jobsite‑specific requirements
Manage HR reporting, record retention, and safety‑related documentation
Support workers’ compensation processes as needed
Ensure adherence to company policies and employment laws
Build scalable administrative processes that support multi‑location operations