People Operations Manager (Payroll & Benefits)

goodr•Los Angeles, CA

2d•Hybrid

About The Position

We are seeking a People Operations Manager with a primary focus on payroll and benefits administration. This role is responsible for overseeing and administering People Operations programs, managing end-to-end payroll in ADP, spearheading the redesign of benefits programs, leading the evaluation and recommendation of future payroll platforms, and optimizing People Operations systems and processes. The ideal candidate is a master of details, enjoys taking care of people, and is adept at ensuring flawless paydays, crisp benefits offerings, and airtight compliance. This is an individual contributor role that leads through influence and expertise, reporting directly to the SVP of People.

Requirements

5+ years of progressive People Operations or HR Operations experience, with experience owning multi-state payroll and benefits administration
Hands-on experience administering ADP (Total Source preferred) or a comparable HRIS and payroll platform
Proven experience leading HRIS, payroll, and People technology implementations, integrations, and system enhancements
Experience administering employee benefits, including medical, dental, vision, life insurance, disability benefits, and 401(k) retirement plans
Demonstrated experience redesigning benefits offerings and establishing high-value partnerships with external benefits brokers
Ability to navigate complex, sensitive employee matters with empathy, diplomacy, and grace
Strong analytical, reporting, and problem-solving skills with high proficiency in Google Workspace and modern HRIS platforms
Strong communicator who thrives in a collaborative environment and is comfortable building partnerships across levels of the business
Driven by personal growth and thrives in an environment of constant feedback
Is proactive and an independent problem solver! (Can you google a question?)

Nice To Haves

May or may not have a degree...we don’t care (bonus points for Basset Hound Science or Dinosaur Law)
Professional certification in Human Resources, Payroll, Benefits, or a related discipline (e.g., SHRM, HRCI, CPP, CEBS) is a plus

Responsibilities

Oversee and administer People Operations programs, with a primary focus on payroll and benefits administration
Manage end-to-end payroll operations in our HRIS (we use ADP!), including recommending and leading future system implementations
Spearhead the redesign of our benefit programs and build a new strategic partnership with an external benefits broker
Manage HR operational vendors, PEO partnerships, and other external partners to optimize service delivery and cost efficiency
Own all employee lifecycle transactions, including organizational changes, reporting relationships, headcount tracking/reporting, and Ecosystem deck updates
Lead People Operations for onboarding, offboarding, and leaves of absence, including ADP setup, exit operations, Form I-9s, and compliance records
Manage open enrollments, employee benefits education, and continuous improvements to our processes to drive scalable HR solutions
Analyze People metrics and operational reporting to support data-driven decision-making across the organization
File required annual compliance reports, including EEO-1, California Pay Data, OSHA, and workers’ compensation
Own workers’ compensation administration, including claims, documentation, and return-to-work coordination
Ensure the accuracy, integrity, and compliance of all employee data, records, notices, acknowledgments, and audit documentation
Partner with People Operations to support operational workflows and documentation for employee relations in partnership with People Operations Partners
Serve as the subject matter expert on federal and multi-state employment laws (ADA, FMLA, COBRA, FLSA, ERISA), ensuring operational compliance
Identify opportunities to simplify, automate, and optimize People Operations systems and workflows to improve efficiency and scalability.
Perform other related duties as assigned