People Operations Manager

National Pen•Shelbyville, TN

10h•Onsite

About The Position

NATIONAL PEN is an industry leading global promotional products company, servicing over one million customers in more than twenty countries in North America, Europe, and Asia. We market, manufacture, personalize, and sell products globally through both online and offline channels. We have our facilities in the US, Mexico, Ireland, Tunisia, Jamaica, China, and France supporting more than two thousand employees. National Pen’s unique niche is the ability to personalize a promotional product to a customer’s specific needs with low minimum order requirements. National Pen is owned by Cimpress plc, a multi-billion dollar publicly traded global entity with portfolio companies specializing in mass customization. National Pen is looking for a People Operations Manager to be directly responsible for the overall administration, coordination, and evaluation of the human resource function in a manufacturing environment and will also lead the full-cycle recruitment efforts. The role works closely with key management to ensure appropriate support is provided to the operations of the facility.

Requirements

Bachelor’s degree or equivalent related experience.
5 - 8 years in management or progressive People Operations role.
Good attendance at work facility or work site.

Responsibilities

Plans, organizes, and controls all activities of the department.
Participates in developing department goals, objectives and systems.
Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures.
Knowledge and/or experience with affirmative action program, EEO-1 filings and conform to EEO regulations.
Establishes and maintains department records and reports.
Participates in administrative staff meetings and attends other meetings, such as seminars.
Evaluates reports, decisions and results of department initiatives in relation to established goals.
Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
Ensures compliance with all federal, state and local employment laws.
Working knowledge of Sarbanes-Oxley (SOX) compliance.
Maintain employee information using Oracle and ADP Workforce Now system.
Conduct routine personnel file audits to ensure information contained within the files are complete and compliant with federal, state and local requirements.
Maintain a positive work environment and provide employees open channels of communications.
Plan employee/team recognition programs to reward positive behavior and create good work morale.
Perform wage surveys and make wage recommendations.
Establish fair and equitable pay grades within company based on mental/physical demands, working conditions, education required, experience, complexity of duties, etc.
Coordinate team development and skills training.
Identify training needs within the organization.
Facilitate training programs in-house or obtain resource outside the company.
Communicate and educate employees on company health and welfare plans.
Enroll employees in benefits within scope of plan.
Working knowledge of Workers’ Compensation processes and regulations, including OSHA and TOSHA.
Assist with recruitment for all levels within the organization (including management, staff, and hourly workforce).
Develop job descriptions, employment ads.
Perform interviews, reference checks, administer assessment tests, make hiring recommendations.
Manage full-cycle recruitment for hourly, technical, and salaried roles, from job posting to onboarding.
Collaborate with hiring managers to define job requirements, interview processes, and recruitment strategies.
Source candidates through multiple channels including job boards, social media, career fairs, and employee referrals.
Screen resumes, conduct initial interviews, and coordinate with department leads for follow-up interviews.
Develop and maintain talent pipelines for critical and hard-to-fill roles.
Track and report on recruiting metrics such as time-to-fill, cost-per-hire, and source effectiveness.