People Operations Manager

Star Catcher•Jacksonville, FL

11d•Onsite

About The Position

Star Catcher is powering the future of space by building the world’s first orbital energy grid: the Star Catcher Network. Spacecraft connect into the Star Catcher Network and receive conditioned energy via their existing solar arrays, requiring no retrofit to utilize the first true space-based infrastructure. The Star Catcher Network provides power as needed from tens of Watts to tens of thousands of Watts at concentrations from fractions of a Sun of flux to ten Suns of flux. The Star Catcher Network enables More Uptime, More Bandwidth, and More Mission. Join our team of experienced and passionate space innovators driven to transform and expand humanity’s utilization of space. The creation of space-based power infrastructure is as impactful for space missions in the 2020’s and 2030’s as the advent of low-cost launch services was in the 2010’s. We seek individuals who share our passion for enabling people to do more in space and are not afraid to get their hands dirty to make our vision of the future reality. Star Catcher Industries, Inc. (Star Catcher) located in Jacksonville, Florida, is building the first power grid in space. We are seeking an energetic, highly organized, and proactive People Operations Manager to support our rapidly scaling team in Jacksonville, Florida. In this role, you will be the tactical engine across key HR functions—driving seamless candidate and employee onboarding experiences, designing retention programs. coordinating benefits administration, supporting talent acquisition, and scaling everyday People Operations efforts. As we expand into our new high-tech facility, you will ensure our workforce is supported by high-velocity, reliable, and compliant HR processes.

Requirements

4-6 years of progressive experience in HR support, talent operations, or people operations roles, ideally within a high-growth tech, hardware, or aerospace environment.
Practical experience managing onboarding logistics, candidate scheduling, and benefits administrative support.
Direct experience working with HRIS/ATS platforms (e.g., Rippling, BambooHR, Gusto, Greenhouse, Lever) and modern office tools (Google Workspace, Slack, Microsoft Office).
Exceptional organizational skills with proven ability to handle sensitive, confidential employee data with care.
Strong written and verbal communication skills with a customer-service mindset toward supporting team members across technical, operational, and leadership disciplines.
Ability to prioritize tasks effectively, adapt to changing priorities, and solve operational snags in a fast-paced environment.

Nice To Haves

Prior experience working in an aerospace, defense, or hardware engineering startup environment.
Basic familiarity with ITAR/EAR compliance considerations as they relate to personnel onboarding and citizenship verification.
Experience scaling People Ops processes during a high-growth stage.

Responsibilities

Own the end-to-end onboarding workflow for all new hires, ensuring a smooth transition into Star Catcher. Coordinate I-9 verification, background checks, system access requests, local orientation, and first-week schedules.
Serve as the first point of contact for day-to-day employee questions regarding health insurance, retirement plans, paid time off, and company perks. Assist with open enrollment, benefits carrier updates, and leave administration.
Partner directly with engineering, ops, and leadership hiring managers to define hiring needs and craft compelling job descriptions, manage ATS (Applicant Tracking System) records to maintain high data integrity and candidate speed, conduct phone screenings and orchestrate on-site interview visits.
Maintain accurate employee records in our HRIS, ensure data privacy, and assist with compliance audits (including state/federal labor law postings, ITAR personnel tracking, and record retention).
Work with senior leadership to design and launch the organization's first formal review process and establish clear, objective criteria for promotions and merit-based raises. Implemented structured continuous feedback mechanisms, manager training, and peer-review systems across all engineering and operational teams to boost employee retention and talent mobility.
Help organize company-wide events, team celebrations, training sessions, and employee wellness initiatives to foster an inclusive, high-performance culture.
Assist with offboarding logistics, including exit paperwork, equipment retrieval coordination, and benefit termination notices.
Identify bottlenecks in current HR workflows and build clean, scalable templates, guides, and SOPs for a fast-scaling company.