People & Operations Manager

Chapter 2 • New York, NY

2d • Hybrid

About The Position

At Chapter 2, we’re not just scaling businesses — we’re designing the future of work. We build scalable talent ecosystems that empower organisations to hire smarter, faster, and with far greater strategic impact than traditional RPO models allow. Through a powerful blend of human insight, data-driven intelligence and technology-first thinking, we help companies globally solve today’s talent challenges and prepare for tomorrow’s opportunities. With a global footprint spanning the UK, South Africa, the US, India and Europe, our team thrives on collaboration, curiosity, and innovation. Our holistic approach combines a dedicated embedded talent, best in breed technology and employer branding into organisations across all sectors. We are relentless in our pursuit of better. Passionate about people and the impact they make. Honest in how we partner with clients and each other. Loyal to our teams, our vision, and the relationships we build. And always results-driven, because outcomes matter. The People & Operations Manager is responsible for overseeing and coordinating the day to day operational running of the US business. This role creates structure in a fast moving growth environment, partnering closely with leadership to ensure the business operates efficiently as it scales. You will work closely with the UK Operations team and wider Group functions to ensure operational consistency, strong communication and scalable ways of working across the business. You will support the operational infrastructure of the US entity, including onboarding, hiring coordination, employee operations, systems, process management, internal mobility and operational delivery.

Requirements

• Previous experience in an Operations, People Operations, Business Operations or Operational Support role within a fast paced, high growth environment.
• Commercially aware with an understanding of how operational performance supports business growth.
• Strong systems capability and confidence using operational platforms, tooling and technology.
• Experience using AI tools, automation platforms or workflow technology to improve operational efficiency.
• Experience supporting leadership teams and helping operationally scale a growing business.
• Strong organisational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Experience coordinating onboarding, employee operations, systems and operational processes.
• Comfortable operating in ambiguity and building structure where processes may still be evolving.
• Strong problem solving capability with a proactive and solution focused mindset.
• Excellent communication skills with the ability to work confidently across all levels of the business.
• Highly organised with strong attention to detail and follow through.
• Highly proactive and self sufficient.
• Calm under pressure and able to handle changing priorities.
• Operates with urgency and ownership.
• Naturally organised and process oriented.
• Positive, adaptable and growth minded.
• Strong relationship builder with a collaborative approach.
• Comfortable challenging inefficiency and improving ways of working.
• Motivated by building structure, scalability and operational excellence.
• AI-curious and open to modern ways of working.

Nice To Haves

• Experience supporting remote and hybrid teams preferred.
• Previous experience within staffing, recruitment, talent, consulting or professional services environments would be advantageous.

Responsibilities

• Overseeing and coordinating the day to day operational running of the US business.
• Creating structure in a fast moving growth environment, partnering closely with leadership to ensure the business operates efficiently as it scales.
• Working closely with the UK Operations team and wider Group functions to ensure operational consistency, strong communication and scalable ways of working across the business.
• Supporting the operational infrastructure of the US entity, including onboarding, hiring coordination, employee operations, systems, process management, internal mobility and operational delivery.
• Moving with urgency.
• Solving problems proactively.
• Creating structure around fast moving leadership.
• Handling ambiguity confidently.
• Building scalable operational systems.
• Using AI and automation to increase efficiency.
• Following through and closing operational gaps quickly.
• Operating with a commercial and growth-focused mindset.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed