People Operations Manager

Weston Associates Inc.•Warrensville Heights, OH

13d•Onsite

About The Position

The People Operations Manager is responsible for developing and executing People Operations plans and strategies to support the achievement of the overall business objectives. While this role serves as a strategic partner to the organization, it is also a highly hands-on position and operates as a department of one. The People Operations Manager owns the full lifecycle of people initiatives, including succession planning, performance management, training & development, and compensation, and is directly responsible for both designing and carrying out these programs.

Requirements

Strong knowledge of HR best practices, employment law, and compliance requirements across recruiting, benefits, employee relations, and payroll.
Ability to build trust and serve as a reliable partner to employees, managers, and leadership.
Exceptional communication skills with the ability to handle sensitive conversations with clarity, professionalism, and discretion.
Demonstrated ability to manage complex employee relations issues, conduct investigations, and provide sound risk-aware recommendations.
High level of organization and attention to detail, with the ability to manage multiple priorities and deadlines.
Strong analytical skills, including the ability to interpret data, identify trends, and make informed recommendations.
Proven ability to develop and improve HR processes, policies, and programs aligned with business needs.
Ability to maintain strict confidentiality and exercise sound judgment in handling sensitive information.
Collaborative mindset with the ability to influence, coach, and support leaders at all levels.
Solution-oriented approach with the ability to anticipate needs, mitigate risks, and drive continuous improvement.
Excellent Microsoft Office Suite skills.
Bachelor’s degree from an accredited university required.
5+ years of relevant HR experience required.
Prior experience with HRIS systems, payroll processing and benefits administration.

Nice To Haves

Prior experience with HRIS implementation highly preferred.
SHRM-CP or equivalent certification preferred.

Responsibilities

Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of the company’s strategic goals.
Develop and post job posts, review resumes, and make recommendations for qualified candidates to the hiring manager.
Facilitate the interview process and track the progress of the interview process.
Make recommendations for determining appropriate job offers, prepare offer letters, coordinate orientation dates, prepare and review new hire package with new hire and execute all necessary onboarding documents.
Implement and update Weston’s compensation philosophy and practices to ensure equity in pay and benefits.
Ensure all non-voluntary terminations are compliant with limited risk; prepare severance agreements as needed; engage with external counsel as needed.
Complete all required information for unemployment processing, COBRA, final paycheck, and conduct exit interviews.
Establish, prepare, and monitor progressive disciplinary process; provide insight, support, and proper documentation when necessary; work closely with management to help develop a better understanding of the process.
Liaison for managers and employees on all employment-related matters; identify, recommend, and document discussions for any needed improvement and/or actions.
Respond quickly and professionally to all employee inquiries regarding job, benefits, pay, safety, hours, policies, etc.
Investigate and respond to claims of discrimination, harassment, etc.
Collaborate effectively with external stakeholders (legal, EEOC, BWC, etc.).
Develop, recommend, document and administer policies and procedures in compliance with employment regulations; ensure compliance with laws and regulations including employment law.
Maintain employee benefit data, personnel and payroll files and ensure legal obligations are met; ensure all personnel files (active and inactive) are in good order and properly maintained; process benefit enrollments, changes, and terminations.
Perform benefit administration, coordinate renewals and open enrollment cycles.
Administer company HSA and 401(k) plan benefits and complete annual 401(k) plan discrimination testing.
Oversee and direct implementation and administration of employee benefit programs; prepare and communicate information to employees about benefit programs, procedures, changes, and government-mandated disclosures; work closely with TPA to ensure compliance with benefits.
Ensure timely payment and accuracy of monthly invoices.
Collaborate with brokers and TPA’s for all plans; coordinate and attend meetings to review the company plans and quotes from existing and/or prospective vendors; provide comparisons and make recommendations to leadership.
Work closely with auditors and Plan Manager to ensure compliance with 401(k) plan.
Respond promptly to all unemployment claims.
Complete quarterly wage information for Ohio Job and Family Services.
Manage payroll function including gathering data (hours, adjustments, increases, commissions, incentive-based pay, auto allowances, etc.).
Maintain employee confidentiality and protect payroll operations by keeping confidential information.
Offer guidance and recommendations for training programs, seminars and workshops for the development of personnel.
Full responsibility for annual performance evaluation process and annual goal setting and evaluation process.
Create and manage the payroll budget, partnering with leadership while maintaining hands-on ownership of forecasting, updates, and reporting.
Champion company culture and employee experience by designing and supporting engagement initiatives, communications, and employee events.