People Operations Manager

HOM•Phoenix, AZ

1d•Hybrid

About The Position

The People Operations Manager is responsible for the day-to-day execution and delivery of People Operations functions supporting HOM’s Arizona operations. This role ensures that people processes, systems, and programs are implemented effectively, consistently, and in alignment with organizational policies and goals. Working in close partnership with leadership, the Manager serves as the primary point of accountability for People Operations functions in Arizona, translating organizational priorities into operational HR activities, supporting leadership and staff across the employee lifecycle, and ensuring a positive and compliant employee experience. This role may supervise People Operations staff and is accountable for the effective administration of core People Operations functions, including talent acquisition, employee relations, performance management, and HR operations.

Requirements

Strong knowledge of people operations practices across all HR disciplines, including talent management, employee relations, compliance, and employee compensation and benefits programs.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Strong problem-solving and organizational skills with the ability to make sound decisions and move work forward.
Ability to provide clear, practical, and actionable guidance to leadership and employees.
Strong communication and interpersonal skills with the ability to build trust and work effectively across teams.
Proficiency in HRIS and payroll systems (experience with Paylocity a plus).
Experience supporting talent assessments (e.g., Predictive Index, DISC, or similar tools) to inform hiring and development.
Proficiency in Microsoft Office 365, including Teams, SharePoint, Outlook, Word, and Excel.
Must pass a background check consistent with role responsibilities and compliance requirements.
Ability to handle sensitive and confidential information, including PII and PHI, in accordance with organizational policies.
Valid driver’s license and current automobile insurance.
Ability to travel locally as needed for events, trainings, and site visits.
Ability to lift up to 30 lbs. as part of regular job duties.
Flexibility to support additional duties as assigned.
A bachelor’s degree in human resources, business administration, or related field required.
Minimum of five to seven (5–7) years of progressive People Operations or human resources experience.
Prior experience managing HR processes across multiple functional areas.

Nice To Haves

Supervisory experience preferred.
Experience in nonprofit, housing, social services, or public sector environments strongly preferred.

Responsibilities

Manage day-to-day People Operations functions, ensuring consistent, accurate, and timely service delivery.
Implement HR policies, procedures, and programs in alignment with organizational standards and leadership direction.
Monitor processes and identify opportunities to improve efficiency, consistency, and service quality.
Maintain employee records within the HRIS, ensuring data accuracy and compliance with recordkeeping requirements.
Coordinate payroll processing in partnership with Finance and leadership across HOM office locations, ensuring accuracy and timeliness.
Administer employee benefits and leave programs, ensuring compliance, accurate processing, and clear communication to staff.
Ensure HR practices align with applicable federal, state, and local employment laws, and organizational policies.
Maintain documentation and support audits, reporting, and compliance requirements.
Identify and address compliance risks in partnership with leadership.
Conduct regular reviews of policies, procedures, and employee documentation to ensure accuracy and compliance.
Respond to employment verification and reporting requests in coordination with HOM office locations.
Serve as a liaison with external employment law partners and coordinate implementation of guidance with leadership.
Manage full-cycle recruitment, including job postings, candidate sourcing, screening, interview coordination, and offer administration.
Partner with hiring managers to understand staffing needs and support timely, effective hiring outcomes.
Ensure consistent use of the Predictive Index tool in recruitment and job targeting processes.
Coordinate background checks and employment verifications to meet organizational, contractual, and regulatory requirements.
Maintain and improve onboarding processes to support successful employee integration and early engagement.
Track recruitment activity and provide regular updates to leadership on progress, trends, and challenges.
Provide guidance and partnership to members of leadership on performance management, employee development, and documentation practices.
Assist in the development and delivery of training initiatives to support employee growth and leadership effectiveness.
Support succession planning and internal mobility efforts through coordination and process management.
Coordinate work across departments to ensure alignment on People Operations processes, timelines, and initiatives.
Support leadership with reporting, data analysis, and insights related to people metrics and organizational performance.
Ensure consistent application of performance expectations and accountability practices across teams.
Serve as a primary point of contact for employee relations matters, including workplace concerns, conflict resolution, and policy interpretation.
Conduct or support investigations and ensure consistent application of policies and procedures.
Provide guidance to leadership on employee issues, disciplinary actions, and documentation requirements.
Promote a culture of inclusion, engagement, and continuous improvement.
Support the development and execution of employee recognition, experience, and engagement initiatives.