People Operations Logistics Coordinator (In-Office)

KnowBe4•Clearwater, FL

8d•Onsite

About The Position

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Clearwater positions open to candidates located in greater Tampa Bay area. The People Operations Logistics Coordinator is responsible for handling front office reception and other administrative duties, including but not limited to, greeting guests, answering phones, and handling company inquiries. This position is also responsible for all mail and shipping for KnowBe4 HQ, managing the processes for shipping to and from our US and international regions, and assisting with People Operations projects and administrative tasks as needed.

Requirements

High school diploma, or equivalent education
One (1) year of work experience in a customer-facing, service-oriented position
Experience with GSuite products (Gmail, Google Docs, Google Sheets)
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome)
Strong attention to detail
Ability to maintain confidentiality with findings, employee data and Company information; high level of integrity and honesty
Ability to work independently and be a self-starter
Strong verbal and written communications
Good computer skills
Excellent time management and organization skills
Positive attitude and pleasant demeanor in handling guests and staff is a must
Team player who is willing to go the extra mile

Nice To Haves

4 year college degree or equivalent education and experience preferred
Experience navigating a HRIS system (Dayforce or Workday a plus)
PHR or SHRM certifications a plus

Responsibilities

Assist with People Operations projects as needed
Greet and welcome guests as soon as they arrive at the KnowBe4 office
Direct visitors to the appropriate KnowBe4 personnel
Answer, screen, and route inbound phone calls
Maintain office security by following safety protocol and controlling access via the reception desk (ie. issue visitor badges)
Manage office supply inventory; order supplies as needed, with an emphasis on sustainable items per the Environmentally Preferred Purchasing Policy
Responsible for all daily shipping and receiving operations to ensure timely and accurate delivery of materials and mail
Receive, sort, and distribute all incoming deliveries, mail, and interoffice correspondence across departments
Process and prepare outgoing mail and parcels, selecting the most cost-effective and efficient shipping options
Maintain and track inventory of shipping supplies and materials, ensuring stock accuracy and availability
Provide logistical support for internal office moves, onboarding/offboarding employees, and special company events
Perform other administrative receptionist duties such as scanning