People Operations Lead

2nd Order Solutions•Richmond, VA

9d•Hybrid

About The Position

The People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values. The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow.

Requirements

7+ years of experience in HR, benefits administration, or HR generalist roles
Hands-on experience managing health and retirement benefits programs as well as multi-state payroll (with experience in Paylocity preferred)
Strong understanding of HR compliance requirements and best practices
High attention to detail and ability to manage sensitive information confidentially
Solutions-oriented mindset with initiative and the ability to work autonomously
Excellent analytical, organizational, and problem-solving skills
Proficiency in Microsoft Office Products is required

Nice To Haves

PHR or SHRM-CP Certification is preferred.

Responsibilities

Benefits Administration (Health & Retirement)
Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings
Serve as the primary liaison with our benefits brokers and vendors
Manage open enrollment processes, including employee education and communications
Ensure accurate setup and maintenance of employee benefit elections in HRIS/payroll systems
Monitor benefits utilization and recommend improvements to plan design and cost efficiency
Ensure compliance with applicable regulations (e.g., ACA, ERISA, COBRA, etc.)
Support employees with benefits-related questions and issue resolution
Payroll Coordination
Coordinate and process semi-monthly payroll, across multiple states
Ensure accurate payroll inputs, including benefit deductions, bonuses, reimbursements, and adjustments
Maintain payroll records and ensure compliance with federal, state, and local requirements
Partner with Finance on reconciliation of payroll, including retirement contributions and benefit deductions
Support setup of payroll tax registrations in new states as needed
Continuously improve payroll processes for accuracy and efficiency
HRIS Administration & Systems Ownership
Serve as the primary administrator of the companyâs HRIS (Paylocity)
Own system configuration, data integrity, user access, and reporting
Ensure accurate and timely updates across employee records, compensation, benefits, and payroll data
Partner with Finance and leadership to improve reporting and data visibility
Evaluate and implement system enhancements, integrations, and new features
Troubleshoot system issues and serve as the internal expert on HR technology
Performance Management
Own and continuously improve the companyâs performance management processes
Coordinate performance review cycles, including timelines, tools, and communications
Track performance outcomes and identify trends to inform leadership decisions
Update existing and build out descriptions for new roles / job families
Other:
Support broader team initiatives as needed, including coordinating offsites, identifying and managing guest speakers, and facilitating access to training and professional development opportunities
Serve as an HR Business Partner to a defined level of consultants, providing guidance on performance, employee relations, and development