People Operations Generalist

Mcleod Centers for Wellbeing • Charlotte, NC

9d • $55,000 - $60,000 • Hybrid

About The Position

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team!

McLeod Centers for Wellbeing is seeking a Full-time People Operations Generalist to join our People Operations team in Charlotte, North Carolina.

Requirements

• Demonstrated experience in recruiting/talent acquisition and employee relations required.
• Working knowledge of federal and state employment laws and HR compliance requirements required.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, SharePoint, and OneDrive.
• Experience working with HRIS and applicant tracking systems required.

Nice To Haves

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred; an equivalent combination of education and relevant HR experience may be considered.
• Three to five years of progressive human resources experience strongly preferred.
• Experience advising or supporting managers with performance management, corrective action, employee complaints, and workplace investigations strongly preferred.
• Experience in healthcare, behavioral health, substance use disorder treatment, or a nonprofit environment preferred.
• Experience supporting benefits, leave administration, and other general HR functions preferred.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred but not required.
• Experience with ADP or similar HR/payroll technology preferred.

Responsibilities

• Manage and support the full-cycle recruiting process, including job postings, candidate sourcing, screening, interviewing, selection, offers, pre-employment requirements, and onboarding.
• Partner with hiring managers to understand workforce needs, sourcing strategies, position requirements, competencies, and candidate profiles needed for successful hiring.
• Support workforce planning, retention initiatives, internal mobility, and succession efforts as needed.
• Serve as a People Operations resource for employees and managers regarding workplace concerns, policies, performance expectations, and employee relations matters.
• Participate in and, when appropriate, conduct employee relations investigations, including gathering information, interviewing involved parties, documenting findings, and recommending appropriate next steps.
• Assist managers with coaching, counseling, written agreements, performance improvement plans, separations and other performance management processes.
• Handle sensitive employee matters with discretion, professionalism, objectivity, and appropriate confidentiality.
• Maintain working knowledge of applicable federal, North Carolina, and local employment laws and regulations, including FLSA, FMLA, ADA, Title VII, PWFA, ADEA, and other employment requirements.
• Provide guidance to managers and employees regarding People Operations policies, procedures, and employment practices, escalating complex or high-risk matters when appropriate.
• Support administration of employee leave and workplace accommodation processes in accordance with applicable laws and organizational policies.
• Monitor HR practices and documentation to promote consistent application of policies and compliance with regulatory requirements.
• Support organizational compliance requirements applicable to McLeod's healthcare and substance use disorder treatment environment, including applicable CARF and NCDHHS requirements.
• Administer and support HR programs throughout the employee lifecycle, including onboarding, compensation, benefits, leave administration, performance management, employee recognition, employee changes, and offboarding.
• Support benefits administration and respond to employee questions regarding benefit programs and enrollment processes.
• Maintain accurate employee information within the HRIS and ensure appropriate documentation is maintained in personnel files.
• Model and reinforce McLeod's organizational values in interactions with employees, leaders, candidates, and community partners.
• Partner with the Learning & Engagement Specialist to support completion of required compliance and organizational training.
• Participate in employee engagement, retention, recognition, and culture-building initiatives.
• Serve as an ambassador for the People Operations function by providing responsive, professional, and solutions-oriented service to internal customers.

Benefits

• 37.5-hour work week
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA) options
• Health Savings Account (HSA) options
• 100% employer-paid benefits
• Short-term disability
• Long-term disability
• Group term life insurance
• Employee Assistance Program
• 401(k) plan
• Company matches up to 3% on 401(k) after 90 days of employment
• Paid time off
• 9 paid observed holidays
• Bereavement leave
• Jury duty leave
• Public Student Loan Forgiveness (PSLF) eligibility
• Ongoing support for professional development
• Free continuing education opportunities
• Top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures
• McLeod Centers pays for initial CADC certification or LCAS licensure, including the application fee, background check fee, board registration fee, initial exam fee, and all supervision requirements.
• Additional five percent (5%) pay differential for bilingual applicants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level