People Operations Coordinator

Conviva•Foster City, CA

10d•Onsite

About The Position

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry, capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva helps businesses understand customer experience and engagement to maximize satisfaction, conversion, and revenue.

Requirements

Bachelor's or Master's degree, or equivalent field-related experience
0-1 year of relevant experience (internships, co-ops, or campus involvement in recruiting/HR welcome)
Naturally curious about AI tools, always exploring new ones to work faster and more accurately, without be told to.
Resourceful: finds a path forward when the obvious one is blocked, rather than waiting for instructions
Keen attention to detail, with strong organizational skills across calendars and competing deadlines
Proficiency with Google Workspace
Strong written and oral communication skills
Ability to handle confidential information with sound judgment and discretion
A track record of going deeper than required in something, driven by your own curiosity rather than a requirement
Comfortable naming problems early rather than staying quiet to avoid friction
Views knowledge sharing as part of the job, not an afterthought once your part is done

Nice To Haves

familiarity with an Applicant Tracking System (Greenhouse preferred) is a plus, not required

Responsibilities

Support recruiting efforts including scheduling interviews, coordinating candidate travel, reserving conference rooms, and preparing offer letters
Create an exceptional candidate experience
Maintain data integrity in the Applicant Tracking and HR Systems and produce ad hoc reports
Post and maintain job postings across the website and job boards
Manage and track recruiting campaigns (email, social, etc.)
Process background checks
Support new hire onboarding, including account setup requests, first-day logistics, and onboarding paperwork
Maintain accurate employee records in the HRIS, including status changes and org chart updates
Serve as a first point of contact for routine employee questions, escalating as needed
Assist with compliance tasks such as ISO 270001 and SOC-2 processes and audits