Office - People Operations Coordinator

SSA Group, LLC • Columbia, SC

2d • $16 - $19 • Onsite

About The Position

The SSA Group is looking for a talented and friendly People Coordinator to join our team at Riverbanks Zoo & Garden. This role supports the day-to-day people operations function at their location on a part-time basis, ensuring accurate, timely, and compliant execution of processes across the team member lifecycle — including onboarding, employee records, scheduling and timekeeping accuracy, and audit-ready documentation. The People Operations Coordinator I operates through direct execution of established processes, escalating policy questions, discrepancies, and non-routine employee matters to site leadership rather than resolving them independently. This role does not hold independent resolution authority; all discrepancies and policy questions route to site leadership.

Requirements

• 1–3 years of experience in HR support, onboarding coordination, recruiting administration, or a related administrative role
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines simultaneously
• Strong communication and customer service skills, especially with new hires, managers, and internal partners
• Must be 18 years of age or older
• Part-time schedule; hours vary by site staffing needs
• Physical ability to stand and walk for extended periods and to move and handle boxes up to 35 lbs as necessary
• Ability to work varied hours, including some evenings, weekends, or holidays as business requires

Nice To Haves

• Experience supporting onboarding or orientation programs for hourly, frontline, or seasonal employees preferred
• Familiarity with pre-employment documentation, new hire records, and onboarding compliance requirements such as I-9s preferred
• Bilingual skills, if relevant to workforce population, a plus

Responsibilities

• Support the on-site employee experience from hire to exit, helping create a culture where team members feel welcomed and valued
• Help execute HQ-led initiatives and support local engagement activities — recognition programs, team events, experience improvements — under the direction of leadership
• Serve as the first point of contact for day-to-day questions on EAP, leave, and benefit programs, directing team members to the correct resource
• Reinforce 452 Hospitality principles within the team
• Support the recruiting cycle for hourly roles — postings, pipeline management, screening, interview coordination — working with site leaders on staffing needs
• Build and maintain relationships with schools, workforce organizations, and community partners to sustain a candidate pipeline, including job fairs and hiring events
• Ensure job postings follow employment law and internal standards, and track recruiting metrics and hiring event outcomes
• Execute assigned onboarding coordination tasks and start-date readiness for every new team member as directed, in alignment with SSA HQ and client guidelines
• Complete new hire documentation accurately and on time, including state-specific required forms and training records
• Coordinate uniforms, name badges, and site access credentials ahead of each start date
• Serve as an on-site contact for timeclock functionality, performing initial troubleshooting and escalating hardware issues that require IT or facilities support
• Complete timekeeping approvals and ensure employee time records are accurate and submitted within required payroll deadlines
• Help department managers track attendance trends, absences, tardiness, and missing punches, flagging discrepancies for manager follow-up per established processes
• Coordinate site-level training for new hires and frontline team members on policies, workplace expectations, and day-to-day practices
• Track completion of required training and maintain training records to company standard
• Support employee separations by completing required documentation for a compliant offboarding process
• Support site-level recordkeeping and SSAfety documentation standards, partnering with Payroll, HR, and HQ to prepare for audits
• Lead by example, modeling accountability, professionalism, and a strong work ethic for the team
• Communicate openly and treat team members with respect, building trust and a positive day-to-day environment
• Support process execution and help maintain efficiency, consistency, and responsiveness across the location

Benefits

• Flexible hours
• Zoo Membership
• Meal Plans
• Retail discounts
• Partial same day pay available
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed