People Operations Coordinator

NetBox Labs

1d•$80,000 - $90,000•Remote

About The Position

NetBox Labs is hiring a People Operations Coordinator to manage the day-to-day operations for a globally distributed team of 135 people across the US, UK, Canada, Australia, France, and Spain. This role will handle all aspects of employee lifecycle management, including new hire setup, exits, and employee changes, ensuring compliance with country-specific regulations. The position involves managing employment documentation, contracts, and serving as the first point of contact for employee inquiries regarding pay, benefits, leave, and policy. A key part of the role is maintaining and improving the people operations knowledge base and process documentation. The role also encompasses international employment and compliance, managing relationships with EOR partners, tracking country-specific employment requirements, and supporting new country openings. Additionally, the coordinator will manage payroll across all entities and platforms, administer US and international benefits, and oversee the HR system of record, focusing on data integrity, consolidation onto a single global system, and automation of manual processes, including the use of AI. This role offers significant autonomy and the opportunity to build and improve operational foundations, working directly with the Head of People.

Requirements

3+ years in people operations, ideally in a high growth software company under 500 people
Direct, hands on experience running people operations for a multi country workforce. UK and US required.
Hands on payroll and benefits administration experience
Experience administering a PEO or HRIS platform as the system of record. Justworks is a strong plus
Fluency with spreadsheets and HR data
Working fluency with AI tools in day to day operational work, with specific examples of what you automated or made faster
Follow through – things you own do not fall through, and you close the loop without being asked
Excellent judgment with confidential information
Clear, direct written communication

Nice To Haves

Total rewards exposure such as comp cycle admin or benefits renewal support
Experience with an HRIS migration or consolidation
Familiarity with Deel, Culture Amp, Carta, or Ashby
Working knowledge of international employment mechanics, including EOR models, statutory entitlements, and country level filing obligations

Responsibilities

Own new hire setup end to end in Justworks, including onboarding records, payroll and tax setup, benefits enrollment, and systems access
Own exits end to end, including termination processing, final pay, benefits continuation, equity coordination with Finance, and access removal
Process every employee change, including comp, title, level, manager, location, and employment status, with clean documentation behind each one
Manage employment documentation, contracts, amendments, and letters across our US and international entities
Serve as first line support for employee questions on pay, benefits, leave, time off, and policy
Maintain and improve the people operations knowledge base and process documentation
Own the people compliance calendar across every country we operate in, including filings, registrations, statutory deadlines, and annual returns
Run the operational relationship with our EOR partners, including hires, changes, exits, invoicing, and issue resolution
Track country specific employment requirements, including statutory leave, notice, probation, and termination rules, and escalate to Legal where judgment is needed
Support new country openings end to end from the operational side, working with our EOR and legal partners
Serve as the operational point of contact for our EMEA and APAC employees
Keep employee records accurate, complete, and audit ready across every entity
Run payroll across all entities and platforms, including calendar management, review, reconciliation, and accuracy
Administer US and international benefits day to day, including enrollments, changes, terminations, invoicing, and vendor coordination
Execute open enrollment, from setup and communications through employee support and audit
Administer leaves of absence in coordination with our PEO, EOR, and Legal
Own data integrity in our HR system of record, including audits, permissions, workflows, and integrations
Execute our consolidation onto a single global system of record, partnering with the Head of People on sequencing
Build and maintain recurring people reporting, including headcount, attrition, and org data used by Finance and leadership
Maintain the level, band, and job architecture data behind our leveling and compensation framework, so the numbers leadership plans against hold up
Automate manual work. If a process runs on a spreadsheet and a calendar reminder, redesign it with the tools available, AI included
Use AI in the operational work you own, including drafting documentation and letters, summarizing country policy differences, auditing records against source systems, and first-pass reporting
Bring what works back to the People team as prompts, templates, and short walkthroughs, so the whole team gets faster