People Operations Coordinator

Aston Carter•Tempe, AZ

2d•$20 - $20•Remote

About The Position

The People Services team sits within the People Strategy & Operations Organization and is responsible for providing a high quality support experience to employees, in close partnership with functions such as HRBP, Total Rewards, Payroll, Recruiting, Compliance, Global Mobility, Leave of Absences and Accommodations, and HR Technology. The team also plays a key role in driving efficient operations and maintaining data integrity for the People team as a whole by executing key processes throughout the employee lifecycle (e.g. onboarding, terminations, internal transfers, I-9 verification). In this role, you’ll provide world-class service to managers, employees, and partners seeking support via the AskHR service desk. With a focus on accuracy, efficiency, and compliance, you’ll support the execution of People programs spanning the entire employee lifecycle. You’ll also share your observations and contribute ideas to inform ongoing process improvements.

Requirements

Able to perform root cause analysis on more complex processes and services
Knowledge of HR process and best practices
Proactive in identifying opportunities to enhance the employee experience
Passionate about coordination and cross-functional collaboration
Team player and able to champion your ideas and others
Able to work on issues and improve programs
Excellent written and verbal communication skills
Exceptional attention to detail
Customer-service oriented
Strong time management skills and are self driven
Bachelor's degree or higher (or equivalent experience)
1+ years of business experience with exposure to customer support, HR coordination or operations, recruiting coordination or operations, or a support analyst role
Experience with Workday, Jira, GSuite
Project management skills and discipline to organize and prioritize
Experience in a fast-paced, constantly changing environment

Responsibilities

Triage AskHR service desk tickets to determine the best path for resolution, reviewing resources and escalating to a Center of Excellence when appropriate.
Promptly respond to HR-related inquiries in a professional and courteous manner by delivering thoughtful and timely responses to resolve issues within given Service Level Agreement (SLA).
Effectively resolve employee inquiries using tools such as Workday for HR transactions, JIRA for ticket tracking, and Confluence as a knowledge base.
Alert team to issues or trends of significance and provide feedback or ideas for updates to address gaps in process or policy.
Contribute to the delivery of DoorDash's employee lifecycle from start to end.
Ensure data accuracy, completeness, and integrity by adhering to best practices.
Collaborate within the People Ops Enablement team to help build efficient processes and automations to reduce manual transactions.
Be an instrumental partner to our DoorDash employees, providing support and inclusion.