People Operations Associate

Norm Ai•New York, NY

1d•$95,000 - $115,000•Hybrid

About The Position

Norm Ai, the agentic law company, has a client base with a combined $30 trillion in assets under management. Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world. Norm Ai is also the technology behind Norm Law, LLP, a separate but affiliated AI-native law firm built for the era of agentic AI. Norm Law’s attorneys advise leading institutions across private funds, private equity, venture capital, real estate, registered funds, and financial regulation, using the same legal intelligence platform that powers Norm Ai’s products. AI Fluency: Norm Ai expects all team members to be fluent in AI. Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end. Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes. We look for practical, hands-on experience, not theoretical familiarity. This Role We're looking for a People Operations Associate to support the day-to-day operational backbone of Norm's People function, with a focus on pre-boarding, compliance, and process infrastructure. As a member of the People & Talent team, you'll be the first point of contact for new hires before they start, help keep our vendor and compliance processes running smoothly, and review and revamp the SOPs that let People Ops scale. This role is ideal for someone early in their People Ops career who is highly organized, detail-oriented, and comfortable owning processes end-to-end. You're a self-starter who's motivated by ambiguity, someone who isn't afraid to dig in, figure things out, and move fast in a dynamic environment.

Requirements

1-3 years of experience in People Operations, HR, or a related operations/compliance role (startup or high-growth experience a plus).
Strong process orientation, comfortable building and following SOPs, and improving them over time.
Experience with (or quick to learn) background check platforms and compliance tracking.
Familiarity with vendor evaluation/rollout processes.
Comfort handling sensitive information (e.g., accommodations, background checks) with discretion and professionalism.
Strong written and verbal communication skills, you'll often be the first response to employee questions.
Ability to manage multiple concurrent processes in a fast-paced, evolving environment.
Comfortability working with AI tools/systems (e.g., piloting AI-assisted employee support).

Nice To Haves

AI Fluency: Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end. Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes. We look for practical, hands-on experience, not theoretical familiarity.

Responsibilities

Own the pre-boarding experience for new hires, including full completion and upkeep of the Pre-boarding Tracker.
Manage background check compliance, ensuring checks are initiated, tracked, and resolved in line with policy and regulatory requirements.
Research new vendors and partner on rollout for tools/services that support People Ops.
Build and maintain People Ops SOPs to create consistent, scalable processes.
Support employee accommodation requests, coordinating with relevant stakeholders while maintaining confidentiality.
Help draft, roll out, and communicate new people policies.
Serve as the first line of response for employee questions (including piloting Norm Ai as a point of contact/PoC for common inquiries).
Manage contractor onboarding, tracking, and offboarding.