People Manager, Field Operations

Flow•Miami, FL

23h•Onsite

About The Position

We e looking for a highly experienced, hands-on People Manager to serve as a strategic partner to our front-line and property-based teams across all U.S. markets. This role will work closely with on-site leaders and employees to deliver a consistent, compliant, and high-quality employee experience across locations. Youll act as a trusted advisor to on-site leadership, owning the full employee lifecycle while identifying gaps, driving key initiatives, and stepping into day-to-day operations when needed to ensure teams are set up to perform at a high level. This role requires a strong on-site presence, the ability to influence at all levels, and a mindset of see it, own it, fix it. You should be comfortable rolling up your sleeves, navigating ambiguity, and operating beyond the scope of a traditional People role.

Requirements

5+ years of progressive HR/People experience, with a strong emphasis on multi-site, hospitality, property management, or field-based environments
This role requires a minimum of 4 days per week on-site across our properties, with travel between locations as needed.
Willingness and ability to travel out of state as we grow into new markets.
Proven ability to operate autonomously and lead beyond scope, taking ownership of both people and operational challenges
Deep expertise in employee relations, including complex investigations and high-stakes decision-making
Demonstrated experience coaching and influencing front-line and mid-level leaders
Comfortable in fast-paced, high-growth environments with shifting priorities
Strong knowledge of multi-state employment laws and best practices
Excellent communication skills with a direct, confident, and solutions-oriented approach
Highly organized with strong execution and follow-through

Responsibilities

Serve as the primary People contact for front-line/property teams across multiple U.S. locations, driving both people and business outcomes
Build deep, trusted relationships with on-site leaders and teams through consistent in-person engagement and visibility
Own and lead employee relations end-to-end, including complex investigations, conflict resolution, and risk mitigation with sound judgment and business alignment
Act as a coach and thought partner to front-line/property leaders, elevating their ability to manage performance, drive accountability, and lead high-performing teams
Drive performance management at scale, ensuring clear expectations, consistent feedback, and strong follow-through across properties
Step into operational environments when needed to observe, assess, and directly support teams in improving execution, structure, and team effectiveness
Lead and execute key People initiatives (onboarding, training, engagement, retention strategies), while continuously identifying opportunities for improvement
Own onboarding strategy and execution for all front-line/property employees, ensuring new hires ramp quickly and are set up for success from Day 1
Ensure full compliance with federal, state, and local employment laws, while balancing risk with practical business needs
Partner cross-functionally with Recruiting, Payroll, and Operations to drive alignment and seamless execution across the employee lifecycle
Analyze trends across properties (turnover, engagement, performance) and proactively translate insights into action plans
Reinforce and operationalize company culture, values, and service standards across all teams

Benefits

Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
Paid time off and 13 paid holidays
401(k) retirement plan
Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
Access to HSA-compatible plans
Pre-tax commuter benefits
Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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