GustoHR PE

Gusto•Denver, CO

21h•Hybrid

About The Position

Gusto is seeking a people leader for a high-impact role within the Gusto HR Partners team. This role is for a builder who will help shape leadership within Gusto HR, develop a team of senior HR consultants, and drive operational and service excellence as the company scales. The ideal candidate will possess a systems-thinking mindset, a coaching orientation, and the credibility to earn trust with a high-caliber team. They should lead with authenticity, embrace ambiguity, and be comfortable with challenging conversations.

Requirements

Minimum 8+ years of progressive HR or related professional services experience.
Early people leadership experience or strong evidence of leading without authority (mentoring, onboarding, influencing peers, or owning team initiatives) and scaling teams.
Experience operating in client-facing environments (HR, consulting, or service delivery models).
Demonstrated ability to manage and prioritize across multiple stakeholders or clients.
Evidence of contributing to or driving process improvements, team initiatives, or new ways of working.
Strong track record of delivering high-quality work, building trust, and maintaining client satisfaction.
Experience collaborating cross-functionally and contributing to team-level outcomes, not just individual success.
Experience partnering with Product, Ops, and GTM to innovate and scale.
Familiarity with AI/ML applications in professional services or HR.
AI and technology fluency with a vision for how emerging tools can transform professional services delivery.

Responsibilities

Lead and develop a team of senior HR consultants, coaching them to exceed expectations, building trust through authenticity, and being a hands-on player-coach when needed.
Drive performance across client satisfaction, retention, and consultant productivity metrics in a high-growth environment.
Scale operations through process optimization, AI integration, and technology enablement to improve consultant-to-client efficiency.
Partner with product teams to pioneer AI-native HR services that augment human expertise and create new service possibilities.
Navigate ambiguity and build scalable systems from the ground up, helping to write the playbook.
Coach and develop your team.
Champion change management: build new processes, drive adoption, and iterate quickly in a fast-moving environment.
Collaborate with peer leaders on hiring strategy, process innovation, and cross-functional initiatives.
Shape organizational strategy as we expand service offerings and redefine what's possible in fractional HR service.