GustoHR PE

Gusto, Inc.•Quinte West, ON

1d•Hybrid

About The Position

We're looking for a people leader who is ready to step into a high-impact role at a pivotal moment for Gusto HR Partners. This isn't a role for someone who wants to manage a steady-state team - it's for a builder. You'll get to help shape how leadership works within Gusto HR, develop a team of senior HR consultants, and drive the operational and service excellence that defines what great looks like as we scale. You'll bring a systems-thinking mindset, a coaching orientation, and the credibility to earn trust with a high-caliber team. Whether you're coming from inside Gusto or from the outside, you're someone who leads with authenticity, leans into hard conversations, and thrives in ambiguity. The Gusto HR Partners team is a group of senior HR consultants who serve as embedded, fractional HR leaders for the small businesses we support — bringing strategic guidance, operational expertise, and a deeply human touch to every client relationship. We're at an inflection point: scaling our service model, pioneering AI-native ways of working, and redefining what world-class fractional HR looks like for the 400,000+ businesses on the Gusto platform. As a leader on this team, you'll join a tight-knit, mission-driven group that prizes craft, client outcomes, and continuous evolution — and you'll help shape the playbook for how we grow from here.

Requirements

Minimum 8+ years of progressive HR or related professional services experience
Early people leadership experience or strong evidence of leading without authority (mentoring, onboarding, influencing peers, or owning team initiatives) and scaling teams
Experience operating in client-facing environments (HR, consulting, or service delivery models)
Demonstrated ability to manage and prioritize across multiple stakeholders or clients
Evidence of contributing to or driving process improvements, team initiatives, or new ways of working
Strong track record of delivering high-quality work, building trust, and maintaining client satisfaction
Experience collaborating cross-functionally and contributing to team-level outcomes, not just individual success
Experience partnering with Product, Ops, and GTM to innovate and scale
Familiarity with AI/ML applications in professional services or HR
AI and technology fluency with a vision for how emerging tools can transform professional services delivery

Responsibilities

Lead and develop a team of senior HR consultants, coaching them to exceed expectations, building trust through authenticity, and being a hands-on player-coach when needed
Drive performance across client satisfaction, retention, and consultant productivity metrics in a high-growth environment
Scale operations through process optimization, AI integration, and technology enablement to improve consultant-to-client efficiency
Partner with product teams to pioneer AI-native HR services that augment human expertise and create new service possibilities
Navigate ambiguity and build scalable systems from the ground up, helping to write the playbook
Coach and develop your team
Champion change management: build new processes, drive adoption, and iterate quickly in a fast-moving environment
Collaborate with peer leaders on hiring strategy, process innovation, and cross-functional initiatives
Shape organizational strategy as we expand service offerings and redefine what's possible in fractional HR service