People First Operations Specialist (Multiple Openings) - Tallahassee, FL

Strada•Tallahassee, FL

39d•Onsite

About The Position

Strada is growing its People First Operations team supporting the State of Florida. We are hiring multiple full-time Operations Specialists across several specialized teams within our service center. These positions are ideal for individuals who enjoy solving problems, working with data, researching complex issues, and improving processes in a structured, fast-paced environment. While each team supports a different function, all roles focus on delivering accurate, timely, and high-quality service through back-office operations. Candidates hired through this posting may be placed on one of several teams based on their background, experience, and business needs.

Requirements

High school diploma or equivalent required.
Experience in a call center, shared services, customer service, operations, benefits administration, payroll, financial services, or another high-volume processing environment.
Strong critical thinking and analytical skills with the ability to research issues and determine appropriate resolutions.
Excellent attention to detail and data accuracy.
Strong organizational and time management skills.
Ability to prioritize multiple tasks while meeting deadlines and productivity expectations.
Strong computer skills with the ability to learn multiple systems quickly.
Experience navigating several applications simultaneously.
Strong written and verbal communication skills.
Ability to work independently while contributing to a collaborative team environment.
Process-driven mindset with a commitment to quality and continuous improvement.
Authorization to work in the Employing Country without the need for visa sponsorship.

Nice To Haves

Experience with benefits administration, HR operations, payroll, accounting support, fiscal operations, reconciliation, banking operations, or case management.
Experience processing high-volume transactions.
Knowledge of SAP, HR systems, CRM platforms, or case management systems.
Experience working with service level agreements (SLAs) and performance metrics.
Experience creating, following, or improving Standard Operating Procedures (SOPs).
Familiarity with public sector or government-supported programs is a plus.

Responsibilities

Process high-volume transactions while maintaining a high level of accuracy.
Research and resolve complex issues using multiple systems and internal resources.
Review, validate, and update employee, participant, or financial records.
Process work tickets while meeting established service level agreements and productivity goals.
Perform detailed data entry and documentation to support audit and compliance requirements.
Analyze information, identify discrepancies, and determine appropriate resolutions.
Navigate multiple applications simultaneously, including HR, financial, and case management systems.
Collaborate with internal teams to resolve escalated or time-sensitive issues.
Follow established operating procedures while identifying opportunities to improve processes.
Maintain detailed records of work completed and communicate outcomes clearly.
Meet quality, accuracy, and daily performance metrics in a production environment.