People Experience Lead, Chicago HQ & Global Functions

Mondelēz International • Chicago, IL

4d • Onsite

About The Position

The People Experience Lead is responsible for the end-to-end HR service delivery, acting as the interface between the functions/site on one side and shared services center/ workstream leads on the other. The Lead is responsible for continuously improving the employee experience for the Functions/ Chicago HQ site, driving and enabling self-service, supporting People Leads of Global functions & HQ HR Operations, flagging key business requirements as well as building strong relationships with Functions and People Services stakeholders.

Requirements

• Bachelor's degree, ( preferred specialization will be HR, psychology, Management information systems)
• At least 5 yrs of experience (HR business partnering, Talent Mgmt., Talent Acquisition, People Services/operations etc..)
• Working in a project-driven organization
• Managing multiple and diverse stakeholders
• Previous HR Experiences (HRBL/TA/ PE/COE)
• Change management and governance processes.
• Influencing and communicating with others
• Presentation skills
• Compliance and controls (experience in audits or part of programs)
• Working effectively in a constantly changing environment and using initiative and personal resourcefulness

Responsibilities

• Collaborates across the BU to ensure People Services strategy is aligned to the BU needs and drives the strategy implementation at BU/Functional/ site level.
• Responsible for the end-to-end HR service delivery (ongoing onboarding, local learning delivery, time & attendance, performance management, ER/ LR, local query resolution etc..) for the BU/Functional/ site level.
• Key point of contact to employee and managers for HR related queries, self-service transactions, HR portal navigation, policy interpretation and process support requiring face-to-face interaction and hard copy documentation.
• Acts as a key interface between the business unit and shared service center; promoting self-service, flagging BU requirements to SSC and advising the Business on SSC support.
• Leads BU Squads consisting of local People Experience Advisors, Talent Acquisition Lead/ Advisors as well as centrally located Employee Life Events teams to ensure BU needs are met in an efficient and effective way.
• Leads and oversees Employee Relations service delivery where not supported by Shared Services/ delivered by the People Experience Advisors.
• Promotes the HR operating model within the BU and seeks the right balance between efficient service delivery and tailored employee experience.
• Acts as point of escalation for Functional Leadership Team, Uses Business Unit knowledge to identify specific BU requirements and applies this in service delivery.
• Responsible for application of the service delivery model and end-to-end process framework for the BU; driving continuous improvement through benchmarking, to provide efficient, effective, and compliant People Services, with an employee driven culture.
• Takes a continuous improvement focus to ensure great employee experience for all employees within a BU as well as more and more efficient service delivery.
• Support to People Lead responsibilities – Chicago HQ & Global Functions People Strategy & Operating plan, Org design and Structure, Workforce planning: Support towards review of external & internal practice and analytics. Proactively engage during Org design planning and implementation phase. Support towards Tracking on the organization dynamics & analytics along the year.
• Strategic Talent Management: Promote Self-service and provide STR Analytics support to PL's as needed and build capability to navigate Workday. Support PL’s towards End of program placement as part of Early careers program.
• Culture & Engagement: Support PL’s towards driving Engagement participation, communication, focus group discussions, Engagement activation via site specific Culture/ ERG activities, Townhalls coordination, neighborhood partnerships etc.
• Capability & Life cycle events: Support PL’s in key Capability program delivery & activation, JBA refresh, PT Careers, People Team site updates & communication

Benefits

• health insurance
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education related programs
• paid holidays and vacation time
• Within Country Relocation support available
• for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level