People Excellence Systems Analyst

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The People Excellence Systems Analyst provides frontline (Tier 1) support for the Workday Human Capital Management (HCM) platform. This role is responsible for monitoring, triaging, and resolving Workday system issues, supporting day-to-day People Excellence operations, and ensuring a positive user experience for employees and managers. This position requires strong analytical skills, a collaborative mindset, and the ability to adapt in a dynamic HR technology environment. The ideal candidate will bring a solid understanding of HR systems and a proactive approach to driving process improvements.

Requirements

Workday HCM experience required.
Minimum 1–2 years in HR, HRIS, IT or a helpdesk support role preferred.
Familiarity with HR employee life-cycle processes such as recruiting, onboarding, employee data management, staffing, time/absence tracking and offboarding.
Advanced analytical and problem-solving skills with high attention to detail.
Ability to diagnose system and data issues and recommend effective solutions.
Capacity to translate technical concepts for non-technical stakeholders.
Excellent interpersonal, written, and verbal communication skills.
Aptitude to manage multiple requests and prioritize effectively in a fast-paced environment.
Experience using a case management or ticketing system (e.g., ServiceNow, Jira).
Proficient in Microsoft Office Suite (especially Excel, Word and Outlook).
Understanding of data privacy and confidentiality related to HR information.
High level of accuracy in data entry, auditing, and reporting.
Strong ability to manage processes and meet deadlines.
Interest in developing a long-term career in HRIS or system administration.

Nice To Haves

Background in system implementations, upgrades, or process improvements desired.

Responsibilities

Primary point of contact for Workday HRIS support, responding to inquiries via email, the helpdesk ticketing system, Microsoft Teams messages and virtual online meeting collaboration.
Troubleshoot and resolve Tier 1 issues related to Workday employee and manager self-service, onboarding, personal data updates, job and pay changes, org structure changes and related requests.
Support the People Excellence Systems team with various business processes related to Recruiting, Core HCM, Compensation and Talent.
Monitor Workday system issues, error messages, and incomplete business process transactions to identify themes to help provide scalable and repeatable solutions.
Escalate complex or unresolved issues to Tier 2 or Tier 3 analysts, managers and/or technical teams ensuring thorough documentation of the issue and steps taken.
Maintain accurate documentation of support interactions and resolutions.
Guide employees and managers through standard Workday transactions and navigation.
Participate in testing and validation of new features, enhancements, and configuration changes as required during semi-annual feature releases, projects or on an ad-hoc basis.
Collaborate with the People Excellence Systems team to identify trends in support requests and recommend improvements to training or system configuration.
Ensure data accuracy by reviewing employee transactions and performing data audits.
Develop and deliver training materials and sessions for end-users to improve Workday proficiency and self-service adoption.
Continuously evaluate People Excellence Systems processes and recommend enhancements to improve efficiency, accuracy, and user experience.
Perform other duties as assigned.