People & Culture Manager

AccorHotel

1d • Onsite

About The Position

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

This role involves maintaining an effective recruitment procedure to attract top talent, ensuring high-quality HR procedures aligned with legislative and company policies, and developing contemporary recruitment methods. The position requires providing coaching and mentoring to the team, assisting the Director of Talent & Culture in developing strategic HR plans, and identifying strategies to foster a progressive work culture for employee development and retention. The role also emphasizes fostering Raffles Values and Brand personality, treating employees with respect, building trustful relationships through open communication, and exceeding guest expectations. Operations include designing methods for continuous improvement in service delivery, ensuring staff rules and regulations are communicated and enforced, maintaining employee records and legal documents, preparing personnel reports, analyzing manpower requirements, monitoring industry trends, and inspecting staff facilities. Leadership qualities such as persuasion, motivation, honesty, integrity, ethical behavior, tactfulness, openness, cultural awareness, self-confidence, drive, tenacity, strategic thinking, and acknowledging others' ideas are essential.

Requirements

• Post-Secondary Education or relevant qualifications in Human Resources Management
• Minimum 1 year of experience as same level & 5 years of overall experience preferably in luxury hotel
• Leadership skills that utilize persuasion and motivation to attain organizational goals
• Honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
• Self-confidence, motivation, drive, and tenacity.
• Ability to accept responsibility.
• Ability to think strategically, inductively, and creatively.
• Propensity to recognize and acknowledge other peoples’ ideas.
• Oral and written fluency in English
• Local language fluency

Nice To Haves

• Other languages
• Industry Network
• Good training skills
• Coaching certificate

Responsibilities

• Maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.
• Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs.
• Provide coaching and mentoring to the team in order to improve operative efficiency.
• Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization’s Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
• Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship.
• Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful.
• Treat every employee with respect and make them feel valued.
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships.
• Go extra mile to make sure every guest needs are not just met, but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation.
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement.
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions.
• Never fail the Top 5 Service Excellence: Look at me, Smile at me, Talk to me, Listen to me, Thank me.
• Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.
• Ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
• Assist the Director of Talent & Culture to perform the various activities of the department.
• Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.
• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
• Analyze the manpower requirement and recommend selection activities to meet the requirement.
• Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
• Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree