People & Culture Manager

AccorHotel

3d•Onsite

About The Position

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. This role involves maintaining an effective recruitment procedure to attract top talent, developing and implementing contemporary recruitment methods, and providing coaching to the team. The People & Culture Manager will also assist the Director of Talent & Culture in developing strategic plans, identifying HR strategies, and fostering Raffles values and brand personality. Key responsibilities include ensuring smooth operations, maintaining employee records, preparing personnel reports, analyzing manpower requirements, and monitoring industry trends. Strong leadership qualities such as persuasion, motivation, honesty, integrity, and strategic thinking are essential. The role also emphasizes upholding company values like Authenticity, Humility, Excellence, Generosity, Graciousness, and Stewardship.

Requirements

Minimum 1 year experience on the same role.
Knowledge and Ability to maintain an effective recruitment procedure.
Ability to ensure high quality procedures are in place, in line with legislative and company policy.
Ability to adhere to Standard Operating Procedures.
Ability to develop and implement contemporary recruitment methods.
Ability to provide coaching and mentoring to the team.
Ability to assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan.
Ability to identify Human Resources strategies and program requirements.
Ability to foster Raffles Values.
Ability to internalize Raffles Brand personality.
Ability to treat every employee with respect and make them feel valued.
Ability to create relationships with employees based on open and sincere communication.
Ability to go the extra mile to ensure guest needs are exceeded.
Ability to assist and support team members and other departments.
Ability to hire the right talent and retain existing talent.
Ability to save cost and time by following innovative practices.
Ability to design methods for continuous improvement in service delivery.
Ability to ensure Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
Ability to assist the Director of Talent & Culture in departmental activities.
Responsible for Maintaining and updating employee records, legal documents, policies and procedures.
Ability to prepare and submit periodic personnel reports.
Ability to analyze manpower requirement and recommend selection activities.
Ability to monitor industry trends, legislation and recommend appropriate action.
Ability to regularly inspect staff facilities to ensure they are well operated and maintained.
Leadership skills that utilize persuasion and motivation.
Honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
Self-confidence, motivation, drive, and tenacity.
Ability to accept responsibility.
Ability to think strategically, inductively, and creatively.
Propensity to recognize and acknowledge other peoples’ ideas.

Responsibilities

Maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.
Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.
Adhere to the Standard Operating Procedures & ensure the same by the security team.
Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs.
Provide coaching and mentoring to the team in order to improve operative efficiency.
Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization’s Human Resources agenda as a component of the organizations overall Strategic Plan.
Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship.
Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful.
Treat every employee with respect and make them feel valued.
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships.
Go extra mile to make sure every guest needs are not just met, but exceeded.
Assist and support team members and other departments in order to ensure a smooth operation.
Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement.
Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions.
Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.
Ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
Assist the Director of Talent & Culture to perform the various activities of the department.
Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.
Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
Analyze the manpower requirement and recommend selection activities to meet the requirement.
Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.