People & Culture Manager, Talent & Onboarding

JACOBS PILLOW DANCE FESTIVAL INC • Becket, MA

3d • $65,000 - $75,000 • Hybrid

About The Position

Jacob's Pillow is a National Historic Landmark, a recipient of the National Medal of Arts, and home to the longest-running international dance festival in the country. On a 220-acre campus in the Berkshire Hills of Becket, Massachusetts, the Pillow presents artists from around the world each summer across three stages, trains dancers at The School at Jacob's Pillow, keeps nearly a century of dance history alive in its Archives, and works year-round with communities across the region. As it approaches its centennial, the Pillow is investing in the people and systems behind the work, and in being a more inclusive and equitable place for everyone who works here. Jacob's Pillow employs roughly fifty year-round staff and brings on more than a hundred seasonal staff, faculty and interns for each Festival. Most arrive in three waves in May, after a spring in which the organization fills more than fifty positions. The People & Culture Manager, Talent & Onboarding owns that flow of people from posting to signed letter to first day, screens every search before candidates reach a hiring manager, and then makes sure each new colleague gets the training their role requires, when they need it. This is a generalist seat with a defined focus. The person in it brings the full HR toolkit, employment basics, employee records, policy, structured and equitable hiring, and points it at four things: recruiting, letters of agreement, onboarding and training. They know the difference between a process question and a people matter. Payroll, benefits, open enrollment, offboarding and day-to-day Paycom sit with the People Operations Manager; employee relations, leave, accommodation and performance sit with the Director. What isn't theirs gets routed the same day, not absorbed. On training, the Director and the Pillow's partners design the content. This role makes sure it reaches people: a training calendar for the year, required trainings scheduled and tracked to completion for every new hire and every supervisor, role-based sessions built into onboarding, facilitators booked, sessions that run smoothly. This is a fixed-term appointment through March 31, 2027, created to carry the fall searches and the build of the 2027 seasonal hiring cycle, with the possibility of extension. Every workflow this role runs is documented as it goes, so the organization keeps what was built.

Requirements

• Seven or more years as an HR generalist, with hands-on ownership of recruiting and onboarding at volume (for example, 50 or more hires in a cycle).
• Bachelor's degree, or equivalent experience.
• Working knowledge of the fundamentals a Massachusetts employer runs on, including I-9 verification, earned sick time, Paid Family and Medical Leave notices, and pay-range disclosure in job postings.
• Experience running a training calendar and tracking completion in a learning management system, with facilitators inside and outside the organization.
• Fluency with an HRIS applicant-tracking, onboarding and learning module, electronic signature workflows and Google Workspace; comfortable managing a high volume of documents and deadlines.

Nice To Haves

• Paycom experience, especially the Applicant Tracking, Onboarding, Learning and Documents modules.
• Experience in a nonprofit performing arts organization or a seasonal festival environment.
• SHRM-CP, PHR or equivalent credential.
• Multilingual skills
• Willingness to learn the Pillow's systems and season rhythms and to participate in professional development.

Responsibilities

• Recruiting: Run the recruiting calendar for year-round, seasonal and temporary positions, including the launch of the 2027 seasonal hiring cycle; give each hiring manager the rubric and question set for their first-round screen; screen the finalists in every search, seasonal crew to director, before an offer is made; schedule interviews, keep candidates informed, and keep the applicant tracking system current.
• Offers and Letters of Agreement: Confirm each offer matches the approved rate; issue the Letter of Agreement through DocuSign within two business days of acceptance; give the hiring manager one business day to check it against the offer; track every letter to signature before day one. Maintain the year-round, seasonal, temporary and mentor templates.
• Onboarding: Run the onboarding checklist by track (year-round, seasonal, temporary, executive): pre-start paperwork through Paycom self-onboarding, I-9 verification within three business days of the start date (including the remote procedure where the Pillow uses it), the PFML written notice within thirty days of hire, handbook acknowledgment in Paycom, required trainings and policy acknowledgments, and a flag to the People Operations Manager when each new hire's benefits enrollment window opens.
• Onboarding waves: Plan and run the May arrival waves with IT, Producing and Housing: roster lock, welcome communications, batched I-9 sessions, orientation scheduling, seven- and thirty-day check-ins, and a short debrief after each wave.
• Training and learning: Own the training calendar: schedule required trainings (safety, anti-harassment, cultural fluency with the Pillow's partners) and role-based sessions (supervisor foundations, hiring manager training, seasonal check-in guidance) so they land before people need them; build them into onboarding by track; assign and track completion in Paycom Learning; book facilitators and run logistics; report completion and gaps to the Director. Content design stays with the Director and the Pillow's partners.
• Records and compliance: Keep personnel files complete in Paycom; produce employment verification letters and status confirmations; route unemployment claim notices to the Director the same day and prepare responses inside the deadline; confirm new-hire reporting to the Commonwealth is filed; keep certifications and acknowledgments current.
• First-line support: Share the people@ inbox with the People Operations Manager and answer routine policy and process questions. Route payroll, benefits and offboarding questions to the People Operations Manager. Escalate employee relations, leave, accommodation and complaint matters to the Director the same day; this role does not handle them.
• Systems and handoff: Work in Paycom (applicant tracking, onboarding, learning, documents), DocuSign and Google Workspace. Document every workflow as it is run so it can be handed off, and serve as the operator for the applicant, onboarding and learning modules as the Pillow's Paycom rebuild lands.
• Equity in hiring: Apply the Pillow's structured, consistent hiring practices so every candidate gets the same process, and flag to the Director where a process is producing uneven results.
• Other Duties: As reasonably assigned by the supervisor to support the mission of the department.

Benefits

• Medical, dental and vision insurance through Blue Cross Blue Shield of MA, Delta Dental and VSP, with coverage beginning day one of employment
• Employer-funded Health Reimbursement Arrangement (HRA)
• Employee Assistance Program
• Travel assistance
• Three meals a day (Summer Only)
• Free access to classes, performances, talks, and studio usage (Summer Only)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level