People & Culture (Human Resources) Manager

EOS Hospitality • Washington, DC

1d • $70,000 - $75,000 • Onsite

About The Position

This role is responsible for a wide range of human resources functions, including recruiting, onboarding, payroll administration, and general compliance. The People & Culture Manager will act as a culture champion, provide daily support to managers, develop HR policies, and assist in planning employee relations events. The position requires strong leadership, communication, and organizational skills, with a focus on maintaining a positive and productive work environment. The role also involves ensuring compliance with labor laws and company policies, and supporting the General Manager with administrative projects.

Requirements

• 3 years Human Resources leadership experience, hotel/lodging environment highly preferred
• Four year degree in related field
• High School diploma/GED
• Successful completion of satisfactory background check
• Demonstrates natural leadership qualities with a positive, team-focused attitude
• Ability to establish and maintain effective professional relationships with property leadership, employees, corporate leadership and HR peers within the organization.
• Excellent organization and communication skills and the ability to communicate effectively with all levels of the business.
• Ability to exercise good judgment and sound decision making when making business recommendations.
• Excellent time-management skills and ability to take initiative with minimal supervision.
• Strong attention to detail and the ability to balance multiple tasks and projects simultaneously, through planning and prioritization.
• Ability to work as part of a team and as a team leader.
• Able to present themselves with an uplifting personality as well as presenting a high degree of confidentiality and professionalism at all times.
• Proficiency communicating in Spanish is a plus
• PHR/SPHR certification preferred but not required.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Nice To Haves

• Proficiency communicating in Spanish is a plus
• PHR/SPHR certification preferred but not required.

Responsibilities

• Use HRIS/ATS to post employment advertisements and ensure proper templates are used to maximize candidate pools.
• Ensure hiring teams receive all incoming candidates in a timely manner.
• Pre-screen candidates for minimum qualifications and availability as requested.
• Perform reference checks as required.
• Draft and send official offer letters via HRIS/ATS and Adobe using assigned templates.
• Issue background checks as required.
• Manage the staff onboarding process from start to finish, including collection of USCIS compliant identification, E-verify filing, background check processing, authorizing time clock, schedule, and appropriate payroll access, issuance of benefits and perks, and creation of employee file.
• Schedule and lead hourly and managerial new hire orientations regularly.
• Administer the training and learning platform (Typsy) by ensuring all employees have access, removing terminated employees, promoting engagement, issuing required training, and working closely with leaders to develop content and build training paths for each subordinate position.
• Assist Director of People and Culture with Payroll Processing and Approvals, including time card review, auditing job codes and rates, filing of payroll documentation, and allocation review.
• Perform quarterly access audits with centralized UKG Specialist to ensure team members have appropriate visibility into UKG.
• Maintain confidentiality with all payroll files/information.
• Relay incoming documents relating to garnishments, child support, wage verifications, etc.
• Coordinate with department managers to ensure terminated employees are removed from the system as appropriate.
• Build strong working relationships and communication flow with team members to promote openness, teamwork, and appreciation for each department.
• Follow company guidelines for progressive disciplinary action when necessary.
• Complete subordinate employee performance reviews/evaluations as required.
• Work with the Area Director of People + Culture to ensure posted Federal and State Labor Laws are current and compliant.
• Maintain digital records and manual files according to federal and state retention laws.
• Work closely with the Area Director of People + Culture to develop ongoing informative training and professional development for leadership team members.
• Assign required Anti-harassment training per state law, track completion, and provide follow-up reminders.
• Act as a culture champion for The Hamilton Hotel and EOS Hospitality, conveying EOS Ethos, motivating, leading by example, and actively increasing morale.
• Provide daily support to managers, including guidance on employee relations, retention, labor cost savings, performance coaching, and HR policy and procedures.
• Offer physical presence in difficult employee conversations and terminations.
• Work with the Area Director of People + Culture to develop P+C SOPs and standardized practices.
• Encourage EOS Employee Engagement Survey participation from team members.
• Access and create annual action plans with the Area Director of People + Culture based on survey results.
• Assist in the planning of Employee Relations events.
• Attend trainings from local Legal teams and hospitality resources to stay abreast of federal and state labor laws.
• Educate team members on benefit and perk eligibility and provide resources for benefit selection and personal management.
• Work with the EOS Benefit Administrator and Area Director of People + Culture to audit benefit eligibility and issuance of insurance, and conduct annual open enrollment.
• Process unemployment claims via online portal.
• Attend departmental meetings and training sessions as required.
• Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies.
• Comply with all time and attendance policies.
• Comply with all uniform, dress code, and appearance standards.
• Lead by example with professionalism and high standards of guest services.
• Assist General Manager with additional administrative assigned projects.
• Communicate with managers and staff in a positive, efficient, and friendly manner.
• Take on job responsibilities outside of this job description and assist other departments as needed.
• Demonstrate a team-focused attitude and encourage collaboration.
• Motivate and lead the team to accomplish tasks effectively.

Benefits

• Benefits and perks issuance
• Access to training and learning platform (Typsy)
• Employee Relations events (Employee Appreciation Week, holiday festivities, cultural gatherings for international staff, Annual Leadership Party, pride week celebrations)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level