People & Culture (HR) Operations Analyst - Professional

Volvo Group • Greensboro, NC

2d • $63,100 - $77,900 • Hybrid

About The Position

The HR Operations Analyst - Professional serves as a primary People & Culture (P&C) support contact for employees, managers, and HR Business Partners while contributing to continuous improvement, employee experience, and operational excellence initiatives. This role blends front-line HR support expertise with a proactive improvement mindset, using day-to-day interactions, data insights, and cross-functional collaboration to enhance HR processes, systems, and employee experience. The Analyst acts as a bridge between service delivery and innovation by partnering with People Experience Solutions and other HR teams to identify opportunities, streamline processes, and implement scalable solutions.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Typically requires 2–5 years of relevant HR operations, shared services, or employee support experience.
• Apply practical knowledge of HR processes, policies, and service delivery.
• Works independently with general supervision.
• Handles moderately complex issues with sound judgment.
• Influences stakeholders through clear communication and practical solutions.
• Balances service delivery with process improvement thinking.
• Strong customer service orientation with a focus on employee experience.
• Analytical mindset with ability to identify trends and recommend improvements.
• Ability to connect frontline service insights to broader operational enhancements.
• Effective collaboration across People and Culture, People Experience, and technology teams.

Nice To Haves

• Continuous improvement mindset (Lean, Kaizen, or similar experience is a plus).

Responsibilities

• Act as a primary point of contact for employees, managers, and HR Business Partners on HR-related topics.
• Provide front-line support by responding to HR inquiries via phone, email, and case management systems.
• Deliver accurate, policy-aligned guidance while ensuring a high-quality employee experience.
• Manage and resolve cases end-to-end, maintaining clear documentation and timely follow-up.
• Support core HR processes across the employee lifecycle, including onboarding, benefits, employee changes, and offboarding.
• Escalate complex or sensitive issues appropriately while maintaining ownership of communication.
• Promote and enable self-service solutions, guiding employees to available tools, resources, and knowledge content.
• Maintain compliance with all privacy, security, and data management standards.
• Support with identifying trends, pain points, and opportunities through frontline interactions, service data, and feedback.
• Partner with People Experience Solutions and HR teams to design and implement process, system, and experience improvements.
• Contribute to process optimization, standardization, and documentation (e.g., workflows, SOPs, knowledge articles).
• Support the development and enhancement of self-service tools, portals, and digital HR experiences.
• Participate in improvement initiatives (e.g., process redesign, automation, service enhancements).
• Assist with testing, validation, and rollout of system or process changes.
• Leverage data, reporting, and emerging tools (including AI-enabled solutions) to improve efficiency and service quality.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level