People & Culture Business Partner

ISS•San Antonio, TX

2d•$115,000 - $130,000•Hybrid

About The Position

ISS/Guckenheimer is seeking an experienced, results-driven People & Culture Business Partner to join their team. This role is for a strategic HR professional who thrives at the intersection of people, culture, and business performance, with the confidence to navigate complex employee and labor relations while building trusted relationships. The position involves creating positive employee experiences, strengthening workplace culture, and aligning people strategies with business objectives. The People & Culture Business Partner will report to the People & Culture Lead and partner with operational leaders and the broader ISS/Guckenheimer People & Culture organization, serving as a trusted advisor across multiple client sites. Key areas of involvement include employee and labor relations, talent management, organizational development, performance management, compliance, and workforce engagement.

Requirements

Bachelor’s degree in Human Resources, Business Management, or a related field required.
Minimum of 5 years of Human Resources experience, including support for multiple locations.
Strong employee relations and labor relations experience.
Experience coaching and advising managers and organizational leaders.
Experience in employee training, Learning & Development, or organizational development.
Strong knowledge of employment laws and HR compliance requirements.
Experience working effectively across all levels of a matrixed and/or international organization.
Ability to build credibility, influence stakeholders, and navigate diverse cultures and organizational environments.
Strong technology skills and the ability to leverage systems and tools to improve HR effectiveness.
Excellent communication, collaboration, problem-solving, and relationship-building skills.

Nice To Haves

2+ years of experience working in a union environment.
3+ years of experience supporting hospitality, restaurant, food service, casino, stadium, arena, and/or retail environments is highly desirable.
Experience supporting a unionized workforce and administering labor agreements preferred.
HR certification such as PHR, SPHR, PHR-CA, or SPHR-CA preferred; GPHR is a plus.
Bilingual proficiency in English and Spanish is a plus.

Responsibilities

Serve as a strategic HR partner to leaders, managers, and employees, aligning People & Culture initiatives with operational and business priorities.
Build trusted relationships across the organization and provide thoughtful coaching and guidance on complex employee and labor relations matters.
Support the administration and interpretation of collective bargaining agreements and labor contracts.
Advise leaders on grievances, arbitration procedures, performance concerns, disciplinary actions, and other sensitive workplace matters.
Partner with employee representative organizations and support productive labor-management relationships, including joint labor-management committees.
Ensure the consistent implementation and utilization of HR policies, procedures, and programs related to staffing, onboarding, employee relations, recognition, and business systems.
Partner with People & Culture Shared Services to support compliance with employment laws, equal employment opportunity requirements, workplace policies, and applicable regulations.
Collaborate with Talent Acquisition to identify workforce needs, recruit top talent, address staffing challenges, and support effective hiring and selection practices.
Support managers and account leadership in identifying vacancies and recruiting, interviewing, and selecting qualified candidates.
Lead and support new employee orientation and onboarding programs that create a welcoming experience and connect employees to organizational values and objectives.
Administer and support performance management processes, employee development programs, training initiatives, and organizational learning.
Partner with central teams to support compensation, benefits, wellness, health, and safety programs in accordance with applicable policies, laws, and regulations.
Assess and anticipate HR-related needs, proactively identify opportunities, and develop integrated People & Culture solutions.
Represent the organization in personnel-related hearings and investigations when required.
Communicate effectively across all levels of a complex, matrixed organization while sharing best practices that further strengthen ISS/Guckenheimer.