People Connect Representative

DPR•Newport Beach, WA

13d•Remote

About The Position

At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization. As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset. Job Summary: Provides inquiry and transactional support services to People Practices customers through case management tools, telephony, chat, and email platforms. Facilitates basic employee data transactions and resolves day-to-day inquiries while ensuring timely, accurate, and compliant support.

Requirements

High School diploma required.
2-4 years of related experience required.
Bilingual (English and Spanish) preferred. Bilingual Spanish written/oral is REQUIRED for this role
This role requires supporting late-shift coverage through 7:00 PM PST.

Nice To Haves

Experience with Workday or ServiceNow preferred.

Responsibilities

Uses case and knowledge management tools, telephony, chat, online cases, and email platforms to respond to People Practices inquiries and complete basic transactions.
Initiates and documents transactions in compliance with procedures and data privacy standards.
Provides professional and inclusive customer service and escalates complex issues according to established protocols.
Maintains current knowledge of People Practices policies and programs.
Adheres to case documentation and audit requirements.
Triages inquiries for appropriate handling and ensures follow-up to resolution.
Utilizes Workday, ServiceNow, and related systems to support transactions and troubleshoot basic issues.