Amazon Connect Developer

Vervic•Baltimore, MD

1d•$1 - $1•Onsite

About The Position

We are seeking a Senior Amazon Connect Developer with strong experience designing, developing, integrating, and supporting enterprise contact-center solutions using Amazon Connect and AWS cloud services. The successful candidate will have hands-on experience with Amazon Connect, IVR, ACD, call routing, skill-based routing, messaging, conversational technologies, AWS Lambda, Amazon Lex, Kinesis, DynamoDB, EventBridge, and other AWS services. This role is expected to be onsite 5 days a week.

Requirements

Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field.
7+ years of experience working with large-scale enterprise frameworks and application environments.
7+ years of experience with AWS Cloud technologies.
3+ years of hands-on experience with Amazon Connect.
3+ years of development experience using Node.js, Python, and/or Java.
3+ years of experience with call-routing and messaging technologies.
Hands-on experience with IVR and ACD solutions.
Experience with skill-based routing.
Experience developing or supporting live-chat solutions.
Experience with AWS Lambda.
Experience with Amazon Lex and conversational bot/NLP technologies.
Experience with Amazon Kinesis Streams.
Experience with AWS Glue.
Experience with AWS VPC.
Experience with Amazon SNS and EventBridge.
Experience with Amazon AppSync.
Experience with Amazon Kinesis Data Firehose.
Experience with DynamoDB and DynamoDB Streams.
Strong requirements-gathering, documentation, and process-flow development skills.
Strong written and verbal communication skills.
Ability to work effectively with technical teams and business stakeholders.

Nice To Haves

Experience supporting large-scale enterprise or government environments.
Experience supporting enterprise contact-center transformation initiatives.
Experience with change management and business process transformation.
Experience with testing and validation of contact-center solutions.
Experience designing highly available and scalable AWS solutions.
Experience working in fast-paced enterprise environments.
Experience with additional AWS serverless, integration, analytics, and messaging services.

Responsibilities

Design, develop, configure, and support Amazon Connect contact-center solutions.
Develop and maintain call flows, contact flows, IVR solutions, routing strategies, and customer interaction workflows.
Design and implement Automatic Call Distribution (ACD) functionality.
Implement skill-based routing and advanced call-routing strategies.
Develop and support live-chat and messaging capabilities.
Translate business and technical requirements into Amazon Connect solutions.
Conduct requirements-gathering sessions with business and technical stakeholders.
Review, analyze, and document contact-center requirements and workflows.
Develop process-flow diagrams and technical documentation for contact-center solutions.
Integrate Amazon Connect with other AWS services and enterprise applications.
Develop serverless components using AWS Lambda with Node.js, Python, and/or Java.
Develop conversational solutions using Amazon Lex and related natural-language processing capabilities.
Implement data streaming and analytics solutions using Amazon Kinesis Streams.
Work with AWS Glue for data processing and integration.
Configure and support AWS VPC-based solutions.
Develop event-driven integrations using Amazon SNS and Amazon EventBridge.
Work with AWS AppSync for application and API integrations.
Support data delivery and streaming using Amazon Kinesis Data Firehose.
Work with DynamoDB and DynamoDB Streams for application data and event processing.
Utilize AWS services such as Service Catalog and Kinesis Data Analytics as required.