People Business Partner

Reserv•Atlanta, GA

2d•Remote

About The Position

Reserv is seeking a People Operations Business Partner to create a seamless and supportive employee experience. The role manages key processes across the employee lifecycle, including onboarding and HR support, and serves as a trusted partner to employees, managers, and leadership. In a fast-paced, remote environment, the People Business Partner combines empathy, organization, and problem-solving to build thoughtful processes and support a growing insurtech startup. The role provides strategic guidance on team dynamics, performance management, workforce planning, employee relations, talent development, HR programming, compliance, and people analytics. It also partners with the VP of People Operations on investigations, policy interpretation, conflict resolution, talent programs, and promotion processes. The position helps foster an inclusive, equitable, and engaging remote-first culture and continuously improves People Operations programs, policies, workflows, and reporting.

Requirements

4–6+ years of experience in People Operations (HR), including at least 2 years in a Business Partner or advisory role.
At least 2 years of work experience in a high-growth startup or scale-up environment, with the ability to balance ambiguity, speed, and flexibility.
Proficiency with HR systems; Rippling is preferred.
High emotional and social intelligence, with experience fostering positive relationships with diverse groups of people.
Strong interpersonal skills, good intuition, and the ability to communicate at all levels of the organization.
Ability to work independently, manage multiple ongoing projects and programs, and maintain strong attention to detail and organizational skills.
Decisive problem-solving skills and a get-it-done attitude in a fast-paced, sometimes ambiguous environment.
Exceptional ethics in handling confidential and highly sensitive information.
A growth mindset and interest in continued learning and skill development.
Passion for people and systems.
Proficiency with Apple computers, Google Suite, and Slack.
Readiness to hit the ground running.

Nice To Haves

Experience with Rippling.
Remote work experience.
Strong analytical and problem-solving skills.
A successful track record of implementing scalable processes.

Responsibilities

Act as a trusted advisor and sparring partner to managers and team leads on team dynamics, performance management, and workforce planning.
Develop HR strategies that support performance, retention, and engagement across departments.
Handle complex employee relations matters with empathy while balancing compliance and business needs, and escalate complex matters as needed.
Help leaders address team health concerns and interpersonal conflicts proactively.
Partner with the VP of People Operations on investigations, policy interpretation, and conflict resolution, ensuring fairness and compliance.
Use data and feedback to help foster an inclusive, equitable, and engaging remote-first culture.
Manage the performance review cycle, conduct calibrations, and coach managers on feedback and growth conversations.
Collaborate with the VP of People Operations to implement talent development programs and promotion processes, and roll out career frameworks and growth paths that scale with the company.
Design, implement, and continuously improve HR programs, policies, and workflows across the employee lifecycle, with a focus on scaling and automation.
Use data and employee feedback to recommend improvements to People Operations processes and increase their efficiency and impact.
Assist with employee engagement, recognition, onboarding, and retention projects.
Uphold company policies and regulatory requirements, and protect data privacy and confidentiality.
Maintain working knowledge of employment laws and internal policies, ensure compliance, and raise risks proactively.
Serve as a secondary point of contact for employee questions requiring a nuanced or strategic response.
Analyze HR data and trends, such as turnover and engagement, and provide insights to leadership to inform people strategies.
Develop reporting mechanisms that help business leaders make data-informed decisions.