People and Culture Operations Manager

After School Matters•Chicago, IL

17d•$81,000

About The Position

The P&C Operations Manager oversees day-to-day operations of the People and Culture Team and ensures the smooth implementation of benefits administration, learning and development, and employee onboarding processes and procedures. The Operations Manager supervises the P&C Operations Associates.

Requirements

Bachelor’s degree required; HR concentration or Master’s degree preferred
HR certification preferred (PHR, SPHR, SHRM-CP, or SHRM-SCP)
5-7 years of experience as a Human Resources Generalist or related fields required.
3-5 years of managerial experience required
Demonstrated knowledge of HR best practices, including business acumen, benefits administration, employment law, and HR-related organizational risk management
Strong data-driven decision-making and problem-solving skills
Experience with HR technologies (HRIS, ATS, etc.) and data analysis with experience in ADP strongly preferred
Proficient with other Microsoft Office software, including Word, Outlook, PowerPoint, and Excel
Strong organizational skills, while managing multiple high-volume projects with deadlines
Strong interpersonal skills to build relationships and facilitate difficult conversations, professional demeanor and verbal communication
Clear and precise writing skills for drafting policies and correspondence
Commitment to EEO principles, diversity, and inclusion required

Responsibilities

Manage and oversee day-to-day P&C operations including compliance, benefits, learning and development
Manage and oversee employee onboarding and offboarding for all employee populations
Manage the administration of benefits programs, ensuring alignment with organizational budgets and equity standards
Oversee and manage the day-to-day administration of leaves for all employee populations
Provide organization wide support in answering requests regarding benefits, and leaves
Leading initiatives, project management and coordinating special projects related to People and Culture
Vendor management to support key business processes and audit reconciliations
Ensure compliance with federal, state, and local labor laws and regulations, maintaining up-to-date knowledge of any changes
Support the performance management cycle, including goal setting, performance reviews, and feedback processes
Maintain up-to-date knowledge of employment law, regulatory changes, and best practices in HR management
Ensure accurate reporting and documentation for audits, legal compliance, and organizational assessments
Collaborate with the leadership team to ensure organizational values and culture are integrated into daily operations