People and Culture Business Partner

Hapana•Los Angeles, CA

2d•Remote

About The Position

Hapana is expanding into new markets, launching new products, and onboarding new brands, and is seeking individuals to grow with the company. Hapana provides the technology platform for fitness brands, managing memberships, bookings, marketing, and payments. The company has 110 employees across Australia, USA, UK, Brazil, Singapore, and India, with its platform reaching studios and members globally.

Requirements

4–6+ years of experience in People & Culture / HR, with significant experience in both People Operations and HR Business Partnering.
Strong working knowledge of USA employment law and HR best practices, with ideally experience supporting employees across multiple states.
Ability to independently manage employee relations, performance management, Performance Improvement Plans (PIPs), investigations, and other sensitive or complex People matters.
Experience partnering directly with senior leaders and managers, with the confidence to coach, influence, and respectfully challenge when necessary.
Strong commercial judgment and the ability to balance the needs of employees with the needs of the business.
Experience building, improving, and scaling People processes in a growing organization, preferably within SaaS, technology, or another fast-paced environment.
Ability to think strategically while also being comfortable with hands-on execution.
Strong communication and stakeholder management skills; ability to build trust through clarity, thoughtfulness, and consistency.
Excellent organization and attention to detail, with the capacity to manage competing priorities and follow through on commitments.
Confidence working with HR systems such as BambooHR or similar, alongside People data and modern workplace tools.

Nice To Haves

Experience supporting distributed or global teams, particularly across the USA, Brazil, and UK.
Experience with TriNet and payroll administration.
A relevant qualification in HR, Business, or a related field is valued, but practical experience and demonstrated capabilities are equally important.

Responsibilities

Serve as the primary People & Culture partner for the USA, Brazil, and UK teams, building trusted relationships with leaders and employees and offering practical, commercially focused People advice.
Collaborate with the Director of People & Culture and leadership across the USA, Brazil, and UK to drive performance, organizational priorities, employee development, engagement, and team effectiveness.
Coach and support managers in handling complex People matters, including performance concerns, Performance Improvement Plans (PIPs), difficult conversations, employee relations, investigations, and organizational change.
Oversee the employee lifecycle across the USA, Brazil, and UK, from onboarding and development through employment changes and offboarding, working with the People & Culture Generalist to ensure a consistent and seamless employee experience.
Lead employee relations matters across the USA, Brazil, and UK with confidence and sound judgment, ensuring thorough documentation, consistent processes, and appropriate escalation to external employment advisors when specialist guidance is needed.
Manage performance review cycles and assist managers in translating performance conversations into clear expectations, actions, and meaningful development plans.
Maintain compliant and scalable People practices across the USA, Brazil, and UK, staying updated on relevant employment requirements and ensuring policies, processes, and documentation evolve with business growth.
Develop and continuously improve People processes, playbooks, and frameworks to provide managers with clarity, enhance the employee experience, and minimize unnecessary complexity.
Utilize People data, employee feedback, and business insights to identify trends, risks, and opportunities early, translating them into practical actions.
Champion the employee experience through benefits, well-being, recognition, engagement, and initiatives that embody Hapana’s culture and values.
Partner with hiring managers and the broader People team on recruitment as needed, assisting in attracting talent and delivering an exceptional candidate experience.
Support workforce planning, organizational design, and capability planning as the USA, Brazil, and UK teams continue to scale.
Collaborate cross-functionally on projects and initiatives where People, workplace, and business operations intersect.
Own and champion USA Health, Dental, and Vision benefits, ensuring employees understand and maximize their benefits while supporting effective administration and ongoing improvement of the offering.