Pension Customer Service Representative
About The Position
The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. This role involves providing high-quality customer service to all Fund members by documenting telephone, written, and walk-in inquiries regarding benefits or claim status in an efficient, prompt, and professional manner. The representative will respond to and resolve complex issues, including those escalated by members, and serve as the primary, daily contact for clients on service delivery. Responsibilities include resolving complex plan provision questions and issues, raising concerns as appropriate to supervisors, and utilizing professional excellence tools and concepts for efficient and quality output.
Requirements
- Ability to maintains current knowledge of all plan’s eligibility & enrollment rules to provide correct information to plan participants and providers.
- Professional, client-focused approach to colleagues and assignments.
- Strong oral and written communication skills with exceptional attention to detail.
- Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
- Strong dedication to follow-through on all tasks and assignments.
- Ability to sit for long periods of time operating a computer keyboard.
- Minimum 40 WPM and 3,000 KPH proficiency
Nice To Haves
- Ability to speak, read and write in both English and Spanish highly preferred.
Responsibilities
- Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.
- Respond to and resolve complex issues, including those escalated by members.
- Serve as primary, daily contact to clients on delivery of services.
- Resolve complex plan provision questions and issues addressed.
- Raise issues as appropriate to Team Supervisor or Department Manager.
- Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.
Benefits
- MEDICAL, DENTAL, VISION
- SHORT-TERM DISABILITY
- Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse.
- COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
- COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
- 401K Plan including company match up to 5%
- COMPANY PAID additional pension plan entirely funded by the company.
- EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
- Annual, automatic pay increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
