Pendo Content Developer

Applied Systems • Chicago, IL

7d • Remote

About The Position

Transforming the insurance industry is ambitious, and Applied is building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers. This role is for a Pendo Content Developer who will be the driving force behind achieving Applied’s goal to integrate modern, in-product help capabilities within our software products, through the Pendo platform. Your strategic approach to creating in-app messages, walkthrough guides, tool tips, announcements, surveys, and other content will play a pivotal role in enhancing user experience, increasing product adoption, and driving customer success. You will work cross-functionally with Support, Product, UX (Design), Marketing, and Customer Experience (CX) teams to create engaging content and optimize user experiences.

Requirements

• 2+ years of Pendo content development and product marketing, customer success, or related experience
• Strong expertise in Pendo Engage + Adopt with excellent writing, editing, and attention to detail
• Experience collaborating cross‑functionally and managing multiple projects
• Analytical, problem‑solving mindset with comfort using data and insights
• Working knowledge of JavaScript
• Experience with Jira or CMS tools

Nice To Haves

• Experience with Pendo Adopt
• Experience in an agency/brokerage and/or experience with Applied Products
• The ability to write and understand French
• Training or education experience or credentials

Responsibilities

• Create, test, and deliver high‑quality, customer‑facing Pendo content
• Serve as the Pendo subject matter expert, leveraging advanced analytics to drive adoption
• Train internal teams, OEM partners, and clients on Pendo best practices and workflows
• Collaborate with cross‑functional teams and external partners to ensure accurate, on‑brand content
• Continuously improve content and processes using customer insights, product knowledge, and industry trends
• Leverage JavaScript to customize, enhance, and optimize Pendo guides, tagging, and analytics

Benefits

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed