Pega LBA - US

Truviq Systems • Chicago, IL

3d • Onsite

About The Position

We are seeking a highly experienced Senior Business Analyst with deep expertise with 10+ years of experience in Pega Smart Dispute and a strong background in the banking and financial services sector. This role requires an automation mindset for process optimizations and operational efficiency improvements. The ideal candidate will be a motivated BA with a proven history of delivering customer-centric solutions across various domains in the Banking industry.

Requirements

• 10+ years of experience in Pega Smart Dispute.
• Strong background in the banking and financial services sector.
• Experience in software development methodologies such as agile/Scrum.
• Automation mindset for process optimizations, operational efficiency improvements.
• Proven history of delivering customer-centric solutions across various domains in the Banking industry.

Nice To Haves

• Experience in any BPM tool, Pega skill is a bonus for this role.

Responsibilities

• Facilitate workshops and discussions to gather and clarify requirements.
• Engage and manage stakeholders across various teams, ensuring alignment on project deliverables.
• Propose streamlined workflows and automation or redundancies.
• Ensuring the requirements align with business goals.
• Ensure systems and processes comply with local and international regulations.
• Identify potential risks and developing mitigation strategies.
• Keeping abreast of regulatory changes and updating the processes accordingly.
• Better understand the customer needs and preferences to deliver the right products and services for enhancing customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed