Pega Developer

Scotiabank • Toronto, ON

2d • Hybrid

About The Position

As an Intake team Pega Developer, the incumbent will work closely with the Senior Lead Solutions Architect on the Intake team. In this role, you will lead the technical design and implementation of changes to the Canadian Contact Center Platform. You will architect and optimize CEC experience, guide the development of enhancements to the platform across various development areas including BAU, Intake and Special Projects. You will also lead impact reviews around planned programs/initiatives, collaborate with areas that interface with our platform, and define and enforce best practices including coding standards and guard rail score alignment. Additionally, you will mentor internal Pega developers and Contract teams, foster a culture of innovation, accountability and continuous improvement, drive experimentation and optimization through proof of concepts and other means, ensure compliance with data governance, privacy regulations and responsible AI standards, maintain system protocols and documentation to support operational excellence and risk management, and champion cross-functional collaboration and influence strategic decisions across initiatives.

Requirements

• 5+ years of experience in Pega Integration, UI and Customer Service.
• Strong understanding of Scotiabank’s Customer Experience Center platform is preferred.
• Extensive banking experience focused on Credit Card Processing.
• Bachelor’s degree in computer science, computer engineering or related field required.
• Pega certification at CSSA level is a must.
• Familiarity with data flows, REST APIs and real-time orchestration
• Proven experience in designing and deploying real-time solutions in a financial services environment

Responsibilities

• Lead the technical design and implementation of changes to the Canadian Contact Center Platform.
• Architect and optimize CEC experience
• Guide the development of enhancements to the platform across the various development areas including BAU, Intake and Special Projects.
• Lead impact reviews around planned programs / initiatives.
• Collaborate with areas that interface with our platform
• Define and enforce best practices including coding standards and guard rail score alignment
• Mentor internal Pega developers and Contract teams, fostering a culture of innovation, accountability and continuous improvement.
• Drive experimentation and optimization through proof of concepts and other means.
• Ensure compliance with data governance, privacy regulations and responsible AI standards.
• Maintain system protocols and documentation to support operational excellence and risk management
• Champion cross-functional collaboration and influence strategic decisions across initiatives.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Opportunities for community engagement & belonging with our various programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior