Pega CRM - Solution Architect

Reveal Global Consulting LLC • Fulton, MD

77d • Hybrid

About The Position

We are seeking a Pega Solution Architect to lead the architecture, design, and implementation of scalable customer engagement and service solutions for a Federal Civilian Agency. The ideal candidate will possess deep expertise in Pega Customer Service, a working knowledge of Pega CRM/marketing processes, and a proven track record of leading technical teams. Experience with Pega Infinity 25 in an AWS-hosted environment, combined with open-source full-stack development skills, is highly desirable.

Requirements

• Proven track record successfully leading technical teams of 5–10 members.
• Exceptional verbal and written communication skills suitable for federal stakeholder briefing.
• Active Pega certification (Pega Certified Senior System Architect [PCSSA] or Pega Certified Lead System Architect [PCLSA] highly preferred).
• Demonstrated success architecting and implementing Pega Customer Service solutions.
• Working knowledge of CRM frameworks and basic marketing/engagement processes.

Nice To Haves

• Direct experience with Pega Infinity 25, specifically within AWS-hosted environments.
• Background in open-source stacks including Java Spring Boot, Angular, and PostgreSQL.
• Hands-on experience with AWS Cloud architecture, CI/CD pipelines, and DevOps coordination.

Responsibilities

• Lead the end-to-end architecture, design, and implementation of Pega-based solutions.
• Direct and mentor a technical delivery team of 5–10 engineers and developers.
• Enforce best practices for Pega design, security, integration, performance, and asset reusability.
• Conduct comprehensive architecture reviews, govern code quality, and provide technical guidance.
• Serve as the primary technical liaison between business stakeholders, product owners, and delivery teams.
• Translate complex federal business requirements into scalable, secure, and maintainable application architectures.
• Facilitate clear communication to align technical execution with agency mission goals and CRM capabilities.
• Design complex integrations between Pega applications, enterprise systems, APIs, and third-party tools.
• Oversee deployment strategies, environment planning, and production readiness in cloud environments.
• Troubleshoot high-level platform and application anomalies to engineer permanent architectural improvements.
• Author rigorous technical documentation, system design artifacts, and implementation blueprints.

Benefits

• Medical/Prescription Drug Plan
• Dental Plan
• Vision Plan
• Basic Life Insurance
• Accidental Death & Dismemberment Insurance
• Short Term Disability Insurance
• Long-Term Disability Insurance
• 401K Retirement Plan
• Flexible Spending
• Employee Assistance Program (EAP)
• Paid time off and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed