RQ00764 - Solution Architect - CRM - Intermediate

Maarut • Toronto, ON

21h

About The Position

The Solution Architect - CRM is responsible for providing technical architecture, technical design, solutions, and information related to industry trends to lead all functional and technical aspects of solution development. This includes the design of custom applications and interfaces, ensuring the quality of the implementation. The role involves developing work management technical strategy, architecture, and frameworks, establishing criteria, and creating key technical architectural design decision documents applicable across divisional processes. This includes gathering requirements, mapping business processes, solution design, and implementing change management on a program level. The architect will manage the configuration and layout of enterprise architecture and infrastructure, recommend changes to procedures for operational optimization, and participate in root cause analysis reviews. A key aspect of the role is promoting shared infrastructure, technical designs, and applications to reduce costs and improve information flows, ensuring projects align with business and IT strategies. The position also involves providing guidance for developing technical strategy for legacy data conversion and data migration, data conversion functional specifications, and data mapping. Supporting functional test case development, application testing, and functional unit testing pertaining to the Program is also required. The resource will act as the Maximo Technical Subject Matter Expert for Divisional implementations, which is essential for project and program success, requiring extensive experience with work order systems implementation using the Maximo product.

Requirements

• 10+ years hands-on experience in software development, systems engineering, or a similar role along with extensive IT experience in a leadership capacity, gained in a complex technological environment.
• Post-secondary education in Information Technology, Computer Science, Engineering, Information Systems or Math (or an equivalent combination of education and experience).
• Certifications.
• Experience in a technical advisory or consulting role preferably within utility industry documenting functional and technical designs, configuring applications to support client business processes and associated user stories across the work order life cycle.
• Extensive asset management application development and integration to ERP systems experience.
• Leading major enterprise-wide Cloud transformations, with working knowledge of Cloud adoption, Infrastructure As Code (IaC) software-defined infrastructure and private and public Cloud systems.
• Extensive knowledge & experience in IBM Maximo suite of applications related platform. Consistently refine the Maximo application's functionality, dependability, uptime, performance, eco-friendliness, and security, along with its databases and supplementary tools. Good to be a Maximo super-user.
• Experience with stakeholder communication methodology or practises used to share new features, benefits or analysis, assessment etc.
• Experience with Maximo versions, specifically Maximo 7.6, and a working knowledge of Maximo 9.1. Must be proficient in working on upgrades and development in versions 7.6.1.2 and MAS 9.1.
• Competency in all Maximo modules and features, including but not limited to Work Order Management, Asset Management, Preventive and Corrective Maintenance, Configuration, Scripting, Report Development, and interfacing Maximo with other systems.
• Strong in process management and controls to minimize risks exposure.
• Strong interpersonal capabilities, including teamwork, facilitation, and negotiation skills.
• Exceptional analytical and technical aptitude.
• Outstanding planning and organizational abilities.
• Excellent written & verbal communication skills (comfortable & confident communicating at all levels including business partners, leadership and vendors).
• Deliverables: Prepare test plans, test cases, scenarios and results documents.
• Execute various types of technical tests (unit, functional, integration, system, regression, penetration, performance and user acceptance testing).
• Analyze results and creating reports for Management as needed.
• Track problems, defects and issues within a large project.
• Assure the quality of software delivered by the team.
• 10+ years of demonstrable work order systems implementation with the Maximo product.

Nice To Haves

• Preferably within utility industry.

Responsibilities

• Providing technical architecture, technical design, solutions, and information related to industry trends to lead all functional and technical aspects of solution development, including design of custom applications and interfaces ensuring quality of the implementation.
• Developing work management technical strategy/architecture/framework, criteria and key technical architectural design decision documents which can be applied across divisional processes while gathering requirements, mapping business processes, solution design and implementing change management on a program level.
• Managing the configuration and layout of enterprise architecture and infrastructure.
• Recommending Changes to procedures which result in operational optimization.
• Participating in root cause analysis reviews when applicable.
• Promoting shared infrastructure, technical designs, and applications to reduce costs and improve information flows, and ensure that Projects do not duplicate infrastructure or diverge from business and IT strategies.
• Providing guidance for developing technical strategy for legacy data conversion and data migration, data conversion functional specifications and data mapping.
• Supporting functional test case development, application testing and functional unit test pertaining to the Program.
• Supporting Divisional implementations as the Maximo Technical Subject Matter Expert.
• Leading all functional and technical aspects of CoT solution development including design of custom applications and interfaces ensuring the quality of the implementation.
• Verifying and validating the solutions provided by the vendor, ensuring the best solution is implemented.
• Guiding the development of a strategy for developing conversion functional specification and mapping.
• Supporting functional Test Case development, application testing and functional test about Transportation Services.
• Assisting the Divisional business units to transition to production support and ongoing sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree