Spring 2027

Access Services•Plymouth Meeting, PA

6d•Onsite

About The Position

Access Services is seeking kind and hardworking Bachelors or Masters level students to join our Peer Support and Teen Talk Line program, for an in-office position in Plymouth Meeting, PA. We are looking for 2 students to complete an internship over the course of two semesters, ranging from Summer/Fall 2026 or Fall 2026/Spring 2027 The Peer Support Talk Line is a warm line where adults in Montgomery County can text or talk on the phone anonymously with a peer counselor about any problems they are facing, without fear of judgment. Our peers are standing by to provide a listening ear and any advice that may be helpful. An intern on PSTL/TTL is trained to be able to jump in and support the lines. Depending on their interest level and volume of the line, they are also able to help with other creative projects. Interns get a lot of 1:1 experience with individuals and develop their active listening and engagement skills. Visit our Facebook page to get a glimpse of what we do! https://www.facebook.com/peersupportandteentalklin... Work Schedule: The warmlines are open from 1-9pm daily. 15-20 hours/week are required; available internship hours range from 1pm-9pm, 7 days a week. Please note that this is not a remote position Students pursuing their Master's degree are preferred. The intern must have personal lived experience with mental health challenges and a passion for mental health work. The intern must be over 18.

Requirements

Must have personal lived experience with mental health challenges
Ability to communicate effectively and efficiently.
Ability to work independently and as part of a team.
Ability to use technology platforms to complete work as directed.
Ability to maintain a consistent schedule, and be dependable.
Be warm when responding to callers.
Be organized and exhibit professionalism
A valid US driver’s license for at least two years, not including time with permit.
No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period.)
Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.
FBI Clearance
DMV Driving History Report
PA Criminal Clearance
Child Abuse Clearance
Physical

Nice To Haves

Students pursuing their Master's degree are preferred.

Responsibilities

Answer telephone calls and text messages, exhibiting empathy and active listening skills
Complete daily logs and required documentation in a timely manner
Communicate with supervisors effectively, accurately, and in a timely manner
As needed, offer support to individuals developing recovery/WRAP plans
Maintain regular and predictable attendance
Ensure own proper conduct and fair representation of Access Services
As needed, respond to teens reaching out on the Teen Talk Line